Olga Dolgikh

Experience

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  Technoserv Consulting

  Jul 2015 - Apr 2016

  Junior consultant

  Achievements:- Successfully delivered a batch insurance functionality for VTB on time and within the expected scope.Responsibilities:- Analyzed customer business processes.- Prepared technical documentation for development and testing.

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  MTS Group

  May 2016 - now

  Achievements:- Successfully led the launch and design phase of a new CRM: defined product goals, established architecture and tech stack, and implemented a UI design mockup (including user interface principles) and a working prototype.- Transitioned the team to Scrum, increasing planning accuracy and predictability (to ~98%).- Improved team metrics: spill over (from 80% to 27%), lead time (from 40 to 16 days for stories).- Implemented a unified search project (legacy product), increasing user satisfaction (CSAT) by 5 points.Responsibilities:- Managed a development team (12 people) using Agile/Scrum: conducted rituals (stand-up, retrospective, demo, sprint planning/review, quarterly PIP).- Led the development and implementation of new features in the CRM system.- Monitored task execution, managed changes and risks.- Collaborated with the product owner to manage and prioritize the backlog.- Processed user feedback and worked on improving product metrics. Show less Achievements:- Transitioned the development team’s workflow to Jira, simplifying the delivery automation process.- Planned and executed 2 Oracle DB upgrades, increasing system reliability and maintaining version compatibility.Responsibilities:- Coordinated project tasks and ensured their deployment to the production environment.- Managed release schedules and delivery timelines.- Organized and controlled the delivery process (development-build-deployment-testing).- Facilitated communication between development, testing, and related teams. Show less

  • Project Manager Scrum Master

    Jul 2021 - now

  • Implementation Project Manager

    Apr 2018 - Jun 2021

  • QA Engineer + Lead QA Specialist

    May 2016 - Mar 2018