Robert Jackson

Experience

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  SECO-LARM

  Dec 1997 - Nov 1999

  Sale Associate/Program Manager

  o Manage new product development and introduction through to end of life.o Outside Sales Representative for existing and new accounts in Southern CA area.o Create promotional and technical material (Installation and Owners Manual) for complete line of consumer electronic.o Responsible for trade show booth design, setup, operation and customer lead follow-up.

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  STEC

  Apr 2000 - Dec 2010

  Quality Engineer

  o Administrate quality department systems; including ETQ, Agile, and SharePoint for global coordination of department goals and objectives.o Developed and Implemented BOM Auto Verification for Agile Product Lifecycle Management (PLM) advancement check.o Participate in component and BOM product life-cycle management (PLM) approval and confirmation workflow. o Monitor and administrate critical supplier profiles for supplier qualification, audit, and quarterly business reviews.o Supervise Receiving Inspection personnel and product verification activities.o Project Manager (Agile) and team leader for New Product Introduction (NPI) qualification and First Article Review process. o Confirm and supervise MRB containment activities associated with global quality exertions.o Champion MRB Team meeting with upper management to assure timely disposition of quarantine material.o Generate quality metrics within a variety of quality applications for management review and goal setting processes. o Maintain and generate cellular manufacturing statistical process control (SPC) charts to monitor quality objectives and targets.o Respond, coordinate, and lead Maverick Kanban team for out of control action plan. o Monitor and manage corrective action system including: internal, supplier, and customer CAR’s.o Auditor for both the Quality Management System (ISO 9001:2008) and Environmental Management System (ISO14000) audit programs.o Previous Positions held Quality Supervisor and Associate Quality Engineer. Show less

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  Microtek Laboratories

  Nov 2010 - Oct 2015

  Director of Quality

  o Define scope, maintain company assets and direct technical resources to acquire and preserve company accreditations and certifications. Including: • ISO/IEC 17025 (9001 quality system) Electrical and Mechanical Technical Accreditation • Defense Logistics Agency (DLA formerly DSCC) Commercial Lab Suitability Status • UL Third Party Test Data Program (TPTDP) • UL Client Agent Program (CAP) • ITAR Registration o Prepare the organization and interact with the external certification body for the successful completion and follow-up of third party, ISO, UL and Defense Logistic Agency audits and yearly submissions.o Ensure implementation of the quality system and certifications by coordinating and performing quality audit, quality management review and goal setting activities.o Lead company wide improvement efforts. Including; policy and procedure development, process flow mapping, customer feedback, corrective and preventive action programs, and quality systems development.o Develop, deploy, and administrate system applications used to control QMS and CRM. Software used for web application development includes; SharePoint 2013, Office 365, SharePoint Enterprise Server, SQL/Exchange Server, SharePoint Designer, Visual Studios, Visio 2010, InfoPath, Access, among all 2013 Office applications. o Manage, train and direct department management and associates in the Quality System policies and procedures.o Responsible for planning and budgeting of the department including certifications, calibrations, and new acquisitiono Monitor and delegate team day to day priorities to assure top level project management as well as daily job completion efficiency per customer requirements.o Technical consultant and management signatory for DLA MIL-PRF-55110 conformance and qualification tests program reports, as well as MIL-P-50884, IPC-6012, IPC 6013, IPC-4101, and other ASTM, IEC, IPC-TM-650 reliability test reports. Show less

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  Semi-Kinetics

  Oct 2015 - Apr 2017

  Quality Manager

  Plan and direct systems to maintain Semi-Kinetics Quality Management System for ISO 9001, AS9100 and ISO 13845 standard certification. Manage all company quality resources including QE and inspector personnel. Lead internal audit program as well as all 2nd and 3rd party audits. Manage Statistical Process Control (SPC) efforts for multiple line process monitoring. Develop and maintain Quality Management and production related processes/programs, including but not limited to; Continual Improvement, Customer Returns (RMA), Material Review Board (MRB), Corrective Action (CAR), Management Review, Employee Training, ESD program, Equipment Maintenance/Calibration and ITAR compliance program. Show less

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  Ingram Micro

  Apr 2017 - now

  Sr. Quality Manager

  Developed, implemented and manage ISO9001:2015, ISO14001:2015, ISO45001:2020 and R2 Responsible Recycling Integrated Management System for certification of 24 Ingram Micro locations across three lines of business throughout USA, Canada, Central America and the Caribbean;• Lead operation management and key stakeholder teams to assure process continous improvement through robust network monitoring and measuring program.• Maintain master schedule of ISO certifications and coordinate with ISO registrar for compliance visits, audit results and nonconformance resolutions.• Conduct new facility assessments for ISO/R2 readiness and certification roadmap.• Direct internal audit program for full scope of certification, including Corp Operations and Logistic Center locations, providing system effectiveness results and recommendations for improvements to the site specific Plan-Do-Check-Act cycle.• Coordinate content and agenda with site leaders to facilitate quarterly management review meetings for all sites with scope of certification.• Responsible for the continuous improvement of the Integtated Management System throughout all functions, focusing strongly on process consistency and customer requirements within a highly structured regulatory and ISO framework. In doing this, I have developed and continue to maintain a culture of continuous improvement and evidence based decision making mentality for a management system affecting thousands of Ingram Micro associates across multiple countries. Show less