Hailey Merkel

Experience

• 

  Pica Taco Restaurant

  Feb 2019 - Aug 2021

  Server

  • Analyzed employee efficiency and implemented new procedures to increase productivity • Took customer input in order to collaborate with employees to provide better service• Memorized 30 plus menu items and rotating specials to give customized recommendations

• 

  Landa Park

  May 2020 - Jul 2020

  Lifeguard

  • Provided a safe environment for 200 plus members to swim •Completed 60 hours of lifeguard training including becoming CPR and first aid certified• Improved cleaning procedures increasing cleanliness by 5%

• 

  Be Kind Coffee

  Sept 2021 - now

  Barista

  • Created a friendly and comfortable environment for customers• Managed cashflow operations during shift totaling $500 to $1,000• Memorized 20 plus menu items to ensure good quality for every customer

• 

  Alpha Kappa Psi

  May 2022 - Dec 2022

  Managed social accounts, increasing followers and activityContent creation to share organization eventsBuilt and managed a new website Assisted in event planning for attendance upwards of 150 peopleDelegated an 8 person committee to achieve event goals

  • Public Relations Chair

    May 2022 - Dec 2022

  • Social Chair

    May 2022 - Dec 2022
• 

  Fidelity Investments

  Jun 2023 - Aug 2023

  HR Talent Experiences Intern

  Streamlined performance management resourcesAssisted in developing learning and skill building sessions for managersCollaborated across teams and business units to drive consistency in talent practices