
Adarsh Dwivedi
Customer Engineer

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Skills
Microsoft officeMicrosoft excelMicrosoft wordPowerpointCustomer serviceTeamworkPhotoshopSocial mediaPublic speakingC++EnglishLinux system administrationWindows system administrationVisual basic 5.0/6.0HtmlJavascriptAbout me
Experienced System Admin with a demonstrated history of working in the information technology and services industry. Skilled in Windows Administration, Active Directory, DNS, SCCM . Strong information technology professional with a Diploma in CSE focused in Computer Science & Engineering from Board Of Technical Education.
Education

Board Of Technical Education
2009 - 2012Diploma In CSE Computer Science & Engineering
Kanpur University, India
2013 - 2016Bachelor of Arts - BA History 50
Experience

HCL Infosystems Ltd.
Sept 2012 - Jun 2018Customer Engineer
Onward Eservices Limited
Jun 2018 - Dec 2018Windows Administrator
HCL Infosystems Ltd.
Dec 2018 - Sept 2019System Administrator
Progressive Infotech
Sept 2019 - Oct 2020Senior System Administrator
Wipro
Oct 2020 - Jun 2023Lead Administrator
Oct 2022 - Jun 2023Senior Administrator
Oct 2020 - Oct 2022

SBI Card
Jul 2023 - Feb 2024Senior Manager Compute▪ Fulfilling administrative responsibilities including management of active- directory, group policy management, creating and modifying user accounts, security groups. OU Management. Service Accounts and generic account management. ITGC and RCSA audits in respect to ADDS▪ Holding multifaceted responsibilities to configure, install and administer datacenter compute infrastructure and systems that consists 1K+ devices and support a staff of 22000+ personnel.▪ Responsible to manage Highly available datacenters, Chassis, SAN, RACK Servers.▪ Installation and configuration of SCCM server including distribution points to facilitating monthly patching, application deployment.▪ Worked on different projects as needed i.e., End User backup solution, Data Retention schedule.▪ Organizing regular trainings and workshops to client for project delivery. PreparingAssessments to analyze the workforce. ▪ Deployed a few tasks scheduler using PowerShell in backend to automate a few tasksWhich significantly helped reducing manually efforts put-in.▪ Responsible for managing end to end Infrastructure Computing domains which include Datacenter hosting, Servers hardware, Operating systems (Windows, Linux)Private infra design, migrations, Servers Virtualization layers (VMware, Hyper-V )▪ Active directory, Messaging and collaboration, Patching, Security management,Storage (EMC, Dell, HPE.) Backup & Restore, Vendors management (Hardware, OEMs), Customers handling, Quality assurance, SLM, Services excellence.▪ Responsible to solidify the existing processes for value added services. Lead for brining in prevent methodologies and digital transformation in Infrastructurecomputing domains through automation, digitization of processes, adopting tools etc.▪ Primary POC for Vulnerability remediation plan, impact analysis and execution.▪ Identify and drive service improvement plans to improve process es, technologiesand people aspects encouraging preventive mindset. Show less
Licenses & Certifications
- View certificate

Leadership Foundations: Leadership Styles and Models
LinkedInJan 2024 - View certificate

Change Management: Roadmap to Execution
LinkedInJan 2024 - View certificate

Agile: It's Not Just for Software
LinkedInJan 2024 
Azure Fundamental
MicrosoftJan 2022- View certificate

How to Have Productive One-on-One Meetings
LinkedInJan 2024
Languages
- hiHindi
- enEnglish
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