Rajesh Sadashivan

Experience

• 

  HCL Infosystems Ltd.

  Jun 2006 - Dec 2006

  Resident Customer Engineer
• 

  Business Link Automation Pvt Ltd

  Jan 2007 - Oct 2007

  Technical Consultant
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  InKnowTech

  Oct 2007 - Feb 2010

  Customer Engineer
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  Mphasis

  Apr 2010 - Jan 2021

  Responsible for the delivery of services within the SLAs and KPIsTechnology account management of projectsSupervision of IT Operations & IT Service deliveryAccountable for day-to-day operations in managing processes, programs and/or initiativesFocus & contribute on continuous process and technology improvement, identify enhancements and drive actions for improvement on IT Service operation & deliveryResponsible for IT Compliance & governance of the accounts, Support IT AuditsResponsible for BCP and security management of the accountsConsult with the business for all technology-related aspectsManage internal and external clients as point of contact for business &IT teamsPoint of escalation where the SLAs are not metManagement of staff responsible for service operations, selects, leads, counsels and motivates teamsDefine roles and responsibilities for teamsEstablish and maintain effective working relationships with Co-workers, Managers and ClientsManage internal and external clients as point of contact for business & IT teamsEnsure adherence to service level targets for incidents and service requests related to end user supportProactive capacity, availability and continuity management, identifying bottlenecks, providing impact analysisInteract with cross functional teams for delivery of IT Infrastructure service to customerResponsible for requirements gathering & high-level scoping of projectResponsible for estimating, planning and scheduling the projectMonitoring, tracking, reporting & updating project scheduleResponsible for managing stakeholders and updating them on project progressEngage with global infrastructure teams and drive projectsTo build services relationships with internal teams and external partnersTrain & build high performance teamsWeekly/Monthly meetings with internal & external customers to meet their expectation & a attend service review meetings with clients Show less

  • Lead Enterprise License Manager

    May 2016 - Jan 2021

  • Lead Infrastructure Engineer

    Nov 2013 - May 2016

  • Sr Infrastructure Engineer

    May 2012 - Oct 2013

  • Associate Infrastructure Engineer

    Apr 2010 - Apr 2012
• 

  Wipro

  Feb 2021 - Aug 2021

  Manager
• 

  Tietoevry

  Aug 2021 - now

  Senior Delivery Manager