PAWAN Kumar

Experience

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  Genpact

  Apr 2015 - May 2016

  Associate

  • Worked for an US based financial company, AML/KYC process, handling and keeping track of customer financial transactions. Analysed client data, documentation and negative news in order to determine a Client Risk Profile. • Identifying sanction countries transaction (high risk wire transaction) and mitigation of risk • Reviewed different accounts to verify that application data is complete and meets establishment standards in order to combat fraud. • Due Diligence. • KYC (Know Your Customer), AML (Anti-Money Laundering). • Performed appropriate and confidential handling of sensitive information.• Application knowledge: ACTIMIZE, NAICS, TERADATA, LEXISNEXIS, HOST MAINFRAME, IMAGESOFT Show less

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  Tata Consultancy Services

  May 2016 - Oct 2017

  Process Associate

  • Worked for UK based bank- creating New business account and amendment on Existing portfolio in bank Database as per Requested application form with prior document verification as per local govern body. • On-boarding, off-boarding and amendment for corporate clients of giving appropriate access for making transaction on behalf of entities. • Creating Entities on S2B Platform as per the request form for monitory transaction activities of the company • Performed appropriate and confidential handling of sensitive information. • Static data management of SEA, ASEAN, and AFRICA corporate customers for Bank. • Providing accesses to corporate customers for making transaction by creating profile as per the customer requirement. • Checking of clients documents. Documents namely S2B form, Client Board resolution, Standard Terms, Service Application Form, Country specific supplements, Client token forms etc.• Application knowledge: CADM. Show less

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  HCLTech

  Nov 2017 - Jul 2022

  Senior Executive

  • Preparing BRD Gathering and understanding Business Requirement and identifying change request (CR) for the software development life cycle (SDLC) and application Enhancement.• Working with Stake holders, Developers to formulate Feasibility of requirement/CR and document the business Requirement with BPO Head Approval.• Stake holder management – integrated application owner, End users, Technical Team, Business head, Policy Team, Audit team, Vendor.• BPT Lead- Business process transformation –Review, verify the scope, impact and benefits of BRD• UAT /SIT– Functional End to End pre testing on Test and production environment, Making Test cases scenario and Provide Sign off. • Application configuration –New request creation, amendment, Integration, Data reconciliation between several applications, GDPR activity (purging data, access recon).• Functional and Technical Support INCHARGE - Being SYSTEM ADMIN Handling Application Glitches, Review Application workflow, (RCA) Root cause analysis and Brainstorming with holistic Approach and anticipate issues to Address the failure, process query, providing resolution for production application within the defined SLA.• Provide Tier 1 global (EU, America, APMEA) support to end user as an SME.• Team Lead Functional and Technical support team of 10 Member, preparing team performance chart and publish to higher management, Quality check.• SOP Creation – Creating process document, User manual, Cheat Sheet.• Application- ATS Infinite BRASSRING, WORKBENCH, TALVIEW, HIREALCHEMY, Smart Service Desk, Excel, MS word. • Responsible for Support Tickets Pipeline to be smooth, not be choked and Keep Ageing of ticket Down if any major breakdown in Application, to solve problems.• Providing Training and demo session of application new changes for end user • • • Handling escalation, proactively calling, email follow up, cadence meeting, call conference with stake holder/impacted users • Show less

• 

  EXL

  Jul 2022 - now

  Assistant Manager

  Project and Delivery management along with project charter, Planning, Process Diagnostic and Contractual value. Task management on ASANA, Creating PDD, SDD, BRD, Project plan, Requirement understanding from operations and client, Requirement discussion with technical team. Handling project New Development, Process enhancement, Managed services.Project- GBT (Bill settlement plan, Customer credit and receivables management), Applegreen (AP, AR automation), British Gas (XBOT implementation on SAP), OVO Energy (CWS implementation for GAS and electricity operation) Show less