Daniel Kwaning

Experience

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  GCB Bank PLC

  Oct 2020 - Oct 2021

  Customer Service Representative

  • Enhanced operational efficiency by analyzing customer data to determine suitable investment plans, contributing to a 15% increase in revenue for the bank.• Provided personalized advisory services on investment plans, resulting in a 25% increase in customer satisfaction ratings.• Managed the issuance of customers' check/withdrawal booklets and debit cards using software, ensuring accurate and efficient service delivery.• Maintained accurate financial records, including checking customers' balances, and sending monthly bank statements. Show less

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  Accra Markets Ltd

  Jan 2022 - Jul 2023

  Account Officer

  • Optimized financial operations, resulting in a 15% reduction in processing time and improved accuracy of financial records.• Recorded and managed daily cash and checks, ensuring precise financial transactions and compliance with banking regulations.• Supported marketing efforts by collaborating on social media content creation and brand campaigns, contributing to increased brand visibility and customer engagement.• Oversaw cash payments, conducted Bank Reconciliation, and managed petty cash, demonstrating strong attention to detail and adherence to financial policies.• Created payment vouchers and issued authorized checks for payments using Excel, maintaining accurate financial documentation. Show less

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  Ju’niel Lodge

  Jan 2023 - Sept 2023

  Business Analyst

  1. Assists with various project and initiatives with analytical insights and capability 2. Gathering, analyzing and visualizing the data of clients to inform management decision3. To improve clients involvement with our services and other related activities.

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  Northeastern University

  Jan 2024 - now

  Global Recreation Student Brand Ambassador

  • Inform the Northeastern community of ongoing University Recreation offerings and perform data analysis on student engagement to enhance recreational opportunities both on and off-campus.• Conduct presentations, lead information sessions, and collaborate on campus programming to promote University Recreation effectively, increasing engagement.• Boosted participation through ongoing marketing and outreach efforts, including social media content creation.• Enhanced effective ongoing community engagement, contributing to a significant improvement in community involvement metrics. Show less

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  Bangor Savings Bank

  Jan 2025 - now

  Data Analyst Co-op

  • Design and develop interactive dashboards and reports using IBM Cognos and other visualization tools to enable data-driven business decisions.• Analyze complex datasets to identify key trends, optimize business processes, and improve the customer experience.• Support ETL processes to maintain high data accuracy, integrity, and consistency across systems.• Leverage SQL and Python to extract, manipulate, and automate data workflows, improving reporting efficiency.• Communicate actionable insights to stakeholders through compelling data visualizations and narratives, facilitating strategic decision-making. Show less