Michael Ho

Experience

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  Qantas

  Oct 2007 - Oct 2007

  Work Experience Program (Airport Operations)

  Work experience program organised by Taroona High School at Qantas Airways, Hobart Airport.Worked in various roles including:▸ Check-In and Passenger Services▸ Ramp Operations ▸ Qantas Club Management▸ Qantas Engineering▸ Baggage Services

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  Qantas

  Sept 2008 - Sept 2008

  Work Experience Program (Airport Operations)

  Work experience program organised by Hobart College/Tasmanian Academy (School Holiday Break) at Qantas Airways, Hobart Airport.Worked in various roles including:▸ Check-In and Passenger Services▸ Ramp Operations▸ Qantas Club Management ▸ Qantas Engineering ▸ Baggage Services

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  Qantas

  Dec 2011 - Dec 2011

  Work Experience Program (IOC/MOC)

  Work experience program at Qantas Integrated Control Centre (IOC) & Maintenance Operations Control (MOC) base in Mascot, Sydney.Constructive overview and insight of the operational and maintenance sector of one of the oldest legacy carriers in the aviation industry.

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  ExecuJet Aviation Group

  Jan 2013 - Mar 2014

  Operations Officer

  Dedicated Operations Officer undertaking tasks from the back office to the front line. Specialized in corporate, charter and general aviation ground handling operations and support. ▸ Ramp Operations and ground handling (Marshalling, Dispatching, Crew Ramp transfers)▸ Liasing with Clients and other Airport Stakeholders▸ Administrative Tasks (Flight planning, Emails, 24/7 On-Call Support, ICARUS system)▸ Aircraft Servicing & Towing

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  Qatar Airways

  Apr 2014 - Feb 2019

  Managed all Qatar Airways' operations at Adelaide International Airport.▸ Liaises with all Adelaide Airport key stakeholders and IOC.▸ Ensures essential KPI's and SPI's set by head office are met on a daily basis by QR and GHA Teams.▸ Monitorws pre-departure activities, special and ad-hoc requests.▸ Supervises above and below the wing activities.▸ Delegates, supervise & develop QR ADL team members.▸ Oversaw Adelaide baggage services & liaise with Baggage Services in Doha.▸ Resolved customer complaints & feedback.▸ Oversawcheck-in, service desk, boarding gate, ramp & baggage make-up area.▸ Training coordinator between QR and GHA to ensure compliance, understanding and development.▸ Conducted and delivered QR training courses to stakeholders when required.▸ Station Support Representative (AKL 2017, LAX 2018) Show less Managed KPIs/SPIs for Qatar Airways network stations working under the Ground Services Management Department. I was responsible for maintaining the KPIs of Central Eastern Europe, East Asia and Oceania stations. ▸ Daily reporting and delay anaylsis ▸ Interpreted misconnected passenger data and analysing mishandled baggage trends.▸ Liaised with IOC Ground Services team by providing analysis and support. ▸ Released monthly KPI Reports to all QR Network Stations and DOH Hub Teams▸ Presentedreports to Senior Management : SVP/VP/Regional management levels▸ Provided new joining Airport Services Managers and Duty Officers relevant information and briefings regarding performance management.Highlights:✓ Assisted in Hamad International Airport (HIA) transition from Doha International Airport (DIA) [2014]✓ GOSAG Secretary (Ground Operations Safety Action Group) [2014-2016]✓ Airport support during peak periods (Eid)✓ Streamlined and optimised delay reporting automation with IT Teams Show less

  • Airport Services Duty Manager

    May 2016 - Feb 2019

  • Ground Services Performance Analyst

    Apr 2014 - May 2016
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  Virgin Australia

  Feb 2019 - Apr 2020

  Flight Operations Analyst/EFB Administrator (Tigerair Australia)

  Maintained, monitored and supported Tigerair Australia’s (Virgin Australia Group) fleet of Airbus A320 and Boeing 737-800 aircraft under Fleet Technical Operations; specialising in aircraft performance, data analytics & business intelligence tools, documentation management, EFB systems and emerging aviation technologies. ▸Supported all Virgin Australia Group IT migration and projects by assisting with Flight and Cabin Crew with support services. ▸Conducted weekly, monthly and adhoc company On Time Performance (OTP) reporting to all stakeholders. ▸Aircraft performance data analysis including and associated engine out procedures.▸Aircraft performance degradation monitoring, analysis and recommendations.▸Validated and functional testing of flight critical software and hardware (FlySmart/OPT/Jeppesen Suite).▸Conducted document updates and change outs onboard the fleet when instructed. ▸Maintained and update all airport and obstacle databases when required.▸Actively monitored and assessed NOTAMs during and out of office hours and provide 24/7 aircraft performance support.▸Back up Electronic Flight Bag (EFB) Administrator for Tigerair.▸Assisted with aircraft reweighing processes across the fleet. ▸Facilitated collaboration across all operational teams to determine areas of benefit of improved processes, procedures and technology.Achievements:✓Successfully rolled out pilot issued EFB Devices to Tigerair A320 crew.✓Received Tigerair Champion Award for Team Work during A320 EFB roll out.✓Removed all paper documentation from the flight deck for B737 Fleet.✓Implementation of delay reporting processes along with OCC to improve OTP and efficiency. ✓Hosted and organized Tigerair Head Office and Melbourne Airport Tour for Swinburne Aviation students. Show less

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  Yarra Trams

  May 2020 - Apr 2021

  Tram Driver

  Pivoted as a tram driver during the "COVID-era" and achieved a childhood dream with Yarra Trams! Melbourne's extensive tram network covers ~550km of track, encompasses 1,700+ stops, 9 depots and operates 25+ routes. ▸Operated Bombardier E-Class Tram safely and efficiently on Routes 11, 86 & 96.▸Provided customer service excellence to all passengers during their journey.▸Ensured punctuality and reliability of operating route. ▸Conducted entry-into-service tram testing to ensure any faults are recognized. ▸Liaised with Operations Control (OC) for any ad-hoc changes to routing and diversions when instructed. Show less

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  Jetstar Airways

  Apr 2021 - Feb 2024

  ▸Selected as the operations performance SME to improve Jetstars On-Time Performance by providing data analytics, operational insights and tactical recommendations.▸Collaborated between Airport OTP leads, project leads and wider business units to spearhead initiatives from ideation to implementation.▸Led weekly Qantas Group sprint updates by providing data insights and recommendations to senior executive level forums (GLT/GMC).▸Steered Jetstars reporting quality improvement by leveraging business intelligence capability, process automation and incorporation of various data sources.Achievements:✓Development of Jetstars centralised "OTP App" via PowerBI that leverages all operational datasets and feed through new data for better decision making and performance tracking. Widely used accross Qantas Group as Jetstars "single source of truth" for all operational data. ✓Implemented "LiveOTP" dashboards across all areas of Jetstar Intranet, corporate and airport office areas. Show less ▸Provided reporting, analysis and insights on all aspects of Jetstars' Operational Performance. ▸Ensured data integrity, accuracy and provide adhoc data to business units. ▸Drove OTP initiatives through continuous improvement frameworks and forums. ▸Developed monthly reporting presentation suites for executive leadersAchievements:✓Developed an OTP Campaign to raise awareness across digital platforms emerging out of COVID.✓Streamlined and optimised available operational PowerBi datasets towards a “single source of truth”. Show less

  • Senior Analyst, On Time Performance (OTP)

    Jul 2022 - Feb 2024

  • Senior Analyst, Airline Performance

    Apr 2021 - Jun 2022
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  Qantas

  Feb 2024 - now

  Worked within the Operations Planning and Performance function of Qantas’ Global Airport Services.▸Provided operational insights and performance improvement opportunities accross Qantas mainline onshore and offshore airports. ▸Tracked operational and customer trends and indentify areas of improvement and develop tactical strategies.▸Project managed the migration of operational performance data systems by providing UAT and reccomendations to data/IT teams to improve quality and accuracy of operational data from Global Airports perspective and requirements.Achievements:✓Leveraged data analytics to tactically drive the succeessful "Every Minute Matters" OTP improvement program accross domestic airports; improving OTP steadily MoM and OTP awareness accross the frontline.✓Steered and improved Global Airports Services reporting capabilities by automating and optimising manual reporting into digestable, automated and centralised insights via PowerBI.✓Developed customised Group Boarding Compliance and Performance dashboard to track this program of work and collaboratnig with data teams. Show less

  • Manager Airports Analytics, Performance & Optimisation

    Jan 2025 - now

  • Manager, Operations Performance

    Feb 2024 - Jan 2025