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Brian Barden

Brian Barden

Director of Front Office Operations

Followers of Brian Barden3000 followers
location of Brian BardenNew York, New York, United States

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  • Timeline

  • About me

    Results Driven General Manager with a focus on People, Process and Product

  • Education

    • Central Michigan University

      -
      Hospitality Management

  • Experience

    • HEI Hotels & Resorts

      Jan 2003 - Jan 2010
      Director of Front Office Operations

      Worked for many brands within HEI Hotels & Resorts and was involved in the New Builds and Transition team that successfully launched: Sheraton Austin, Le Meridian San Francisco, Le Meridian Philadelphia, Sheraton Norfolk, Westin Minneapolis in addition maintained an average Associate Opinion Survey Score of 96%.

    • Westin Atlanta North for Starwood Hotels

      Jan 2010 - Feb 2011
      Director of Front Office Operations

      I managed a total of 40 employees including but not limited to valet, concierge, front desk, night staff, PBX, bell staff and managers. In addition, I was in charge of maintaining group master accounts, group master billing and accounting.

    • W Atlanta Midtown for Starwood Hotels and Resorts

      Jan 2011 - Feb 2012
      Director of Front Office Operations

      I have managed a department of 30 employees from PBX, Concierge, Night Staff, Front Desk and Managers to ensure proper check in expectations and maintain the standards of the W Brand.

    • Full and Limited Service Hotel Chains

      Dec 2011 - Oct 2012
      LRA Worldwide (Hotel Consultant)

      Quality Assurance Consultant with a focus on the Carlson Hotels, Marriott and Starwood Resorts Brands in North America, Asia Pacific, Europe and Latin Division. Ensuring each hotel both limited and full service meet or exceed the standards with my recommendation. This result gave me an average of a 97% success rate on feedback of consulting.

    • Marriott International

      Oct 2012 - Feb 2015
      Director of Room Operations

      I manage both Housekeeping and Front Office Operations totaling 110 employees in a high volume full service Marriott with 15K SqFt of Meeting Space and 357 Rooms to ensure the hightest quality standards which resulted my hotel overall guest satisfaction scores and quality assurance scores ranked in the Top 5 of all Full Service Marriott Hotels in North America Division.

    • The Westin San Jose

      Jan 2014 - Jun 2016
      Hotel Manager

      *In Charge of up to 75 Employees with 171 Guest Rooms and 10,000 SqFt of Meeting Space.*Recruiting and On Boarding of New Hire Employees of Team Members and Leaders*Property Certified Service Culture Trainer with Starwood Focused on the Westin Brand and in Learning and Development. Facilitating service culture to the team on the brand.*Maintained and Exceed Brand Expectations of an Average of 8.5 Score out of 10 on Guest Surveys*Knowledge of ADP Payroll System *Maintained Contracts with 3rd Party Vendors and Keeping Costs in Line of Budget*Champion of Guest Defects System Starguest Response*Knowledge of Revenue Management by Utilizing Starwood Hotels Revenue Optimization System (ROS) to maximize both occupancy and rate*Advanced knowledge of Starwood Hotels Property Management System (Galaxy UX/Lightspeed)*Training and Development of New Hire and Develop Branded Experiences for Employee Relations Show less

    • Starwood Hotels & Resorts Worldwide, Inc.

      Feb 2015 - Jun 2015
      Task Force Assistant General Manager/Director of Rooms (Consultant)

      TASK FORCE (Consultant) Director of Rooms Operations for Westin Minneapolis with 214 Guest Rooms and over 7,500 SqFt of Meeting Space under management of HEI Hotels & Resorts with a Focus on Engineering, Housekeeping, Security and Front Office Operations. In addition accomplished growth GEI Composites and Trip Advisor Rankings.

    • Kimpton Hotels & Restaurants

      Jun 2016 - Jul 2018
      Assistant General Manager- San Francisco Union Square-Sir Francis Drake

    • Greystone Hotels

      Jul 2018 - Sept 2020

      • Area General Manager

        Oct 2018 - Sept 2020

      • Area Director Of Operations

        Jul 2018 - Oct 2018

    • Schulte Hospitality Group- Curio Collection By Hilton former W Atlanta Midtown

      Jul 2021 - Jul 2022
      Assistant General Manager

    • CARVER

      Aug 2023 - Feb 2024
      Corporate Recruiter

    • Kimpton Hotels & Restaurants

      Feb 2024 - now
      Hotel Manager

    • Marriott Vacations Worldwide

      Jul 2024 - now
      Director of Operations

  • Licenses & Certifications

    • Westin Service Next Generation Certified Trainer