Kanch Kruasuwan

Experience

• 

  The Mall Group

  Jan 2018 - Jan 2019

  Management Trainee

  - Worked in different departments to gain perspective including sales, data analysis, customer service, internal audit and operation support- Engaged in people productivity improvement project by identified current workload and re-organized which led to >250k cost saving per year

• 

  Buddy Group Thai

  Jan 2020 - Jan 2021

  Outlet Manager

  - Managed project budget of ฿2.5million from planning to completion; coordinating and allocating budget across multiple departments (Purchasing / Marketing / Construction / IT / etc.)- Responsible for business development to seek market opportunity, identify trend and enhance customer satisfaction using quantity and quality data provided- Conducted feasibility study and business plan with recommendations to senior management team- Directed and trained team of 20 (including part-time staffs) to achieve sales KPI- Interpreted data, analyzed results using statistical techniques and conducted ongoing reports- Defined restaurant operation problems to make a better process improvement (reduce human worktime by 10%, both kitchen & service)- Developed CRM campaign to collect customer insights for business development (membership & retention plan), acheived 10% retention rate improvement- Monitored KPI including all areas of revenue, cost of sales, expenses and CapEx weekly in order to reach a monthly goal (1MB THB in normal season & up to 2MB THB in high season) แสดงน้อยลง

• 

  LINE MAN Wongnai

  Jan 2022 - Jan 2024

  Senior Operation Executive - Merchant Team

  - Merchant performance- Merchant incubation- Merchant product operations- Merchant satisfaction- Merchant Ads operations