Stratos M.

Experience

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  Maniatopoulos BMW PORSCHE group

  Mar 2009 - Sept 2012

  Service Manager

  Provided technical consulting and managed garage operations for BMW vehicles. Coordinated, led, and inspected service activities to ensure alignment with company standards. Maximized departmental profitability through effective marketing and sales of parts, accessories and services. Modified and developed systems when required.

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  Autopoint Volvo greece

  Sept 2012 - May 2015

  Automotive services manager

  Provided technical consulting and managed garage operations, including customer service, scheduling and expense control. Developed, planned, and designed mechanical systems and equipment. Tested, monitored, analyzed, and recorded equipment problems. Modified and developed systems and equipment when required. Responsible for processes implementation and application to optimize workflows. Monitor, develop and improve CSI and customer experience.

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  Carmaxx

  May 2015 - Mar 2019

  Service Manager

  Managed daily operations of workshop to perform vehicle repairs and deliveries on-time. Performed staff management and capacity planning operations. Identified areas of cost control and managed expenses within allotted budget. Ensured workshop operations were in accordance with Health, Safety and Environmental standards. Developed best practices to ensure smooth and efficient workshop operations. Maintained workshop safe and clean at all times. Performed staff recruitment, training, and performance evaluation activities. Performed vehicle inspection, maintenances and repair operations. Maintained adequate stocks of vehicle parts to avoid any shortages. Developed good relationships with customers for repeat business. Developed annual budgets and maintained monthly expense records. Show less

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  Almana Group

  Mar 2019 - Jan 2021

  Aftersales Manager

  Managed daily operations of the workshop, focusing on truck repairs and on-time deliveries. Allocated work to qualified technicians and monitor progress of repairs and services. Organized, coached, motivated and led workshop & front of house team. Responsible for capacity assessment and recruitment. Monitored technicians and shared feedback on performance and efficiency. Managed supplier accounts, and purchase ledger. Conducted on-site client visits for emergency breakdowns. Developed and maintained customer relationships to drive repeat business. Responsible for warranties management and related approvals. Developed annual budgets and maintained monthly expense records.• Managed a team of 10, including service and spare parts coordinators, workshop supervisors, technicians, and master technicians, achieving zero delays in vehicle delivery and exceeding revenue targets by 16%.• Received excellent customer satisfaction ratings in post-delivery surveys, with majority of vehicles delivered within 24 hours.• Identified cost-efficient suppliers for lubricants and consumables, resulting in cost savings of over $100K.• Managed stock of spare parts, ensuring zero shortages.• Closed 120 service contracts for truck vehicles. Show less

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  USA

  Jan 2021 - now

  Aftersales Manager

  Manage daily operations of the workshop for passenger and commercial vehicles, ensuring high quality and safety standards. Develop and maintain relationships with commercial vehicle customers, handling service contracts and spare parts deals. Responsible for warranties management and related approvals. Develop annual budgets and maintain monthly expense records (budget ownership of >$4.5m) Ensure that quality checks are carried out as per brand guidelines. • Manage a team of 40 staff members, including senior service manager, spare parts manager, technicians and master technicians, ensuring zero delays in vehicle delivery.• Winner of the "Best Service Centre in Massachusetts" award for two consecutive years.• Exceeded annual revenue target by 45%. • Collaborate with the audit department to maintain adequate stock of spare parts, resulting in zero shortages.• Responsible for capacity assessment and new staff recruitment; recruited 3 new services managers and 30 new hires in total with 100% retention rate.• Led transition to electromobility: created new specialized service unit, hired new personnel with relevant skills and led procurement of new equipment for electric vehicles.• Negotiate big service contracts (pricing, special offers etc.) in order to close deals with major retail customers. Reduced attrition of retail customers by 30% and closed 3 new major deals. Show less