Experience

• 

  Hp

  Mar 1991 - Nov 2019

  Responsible for developing and negotiating complex commercial proposals for global and local accounts (transactional products and outsourcing services).• Analyzing the business requirements and challenges of both local and global clients (RFI|RFP), ensuring a proposal aligned with the portfolio and strategic objectives.• Coordinating a multidisciplinary team for the creation and delivery of a cohesive and integrated proposal.• Building long-term relationships, acting as the main point of contact, and managing client expectations throughout the entire pre-sales process.• Services Contract Management (writing, assessing, negotiating, and executing agreements)Complete agreement close-outs, terminations, renewals, adjustments, and extensionsDevelop good working relationships relating to contractual matters with suppliers, strategic partners, alliances, and other third parties.• Monitoring and supporting the post-sales implementation team to ensure delivery within the customer's commitment and internal budget.• My experience has contributed to the success of several private sector proposals, exceeding a total contract value of R$ 20M, and public bidding for the oil sector with a budget of over R$ 50M. Show less Responsible for managing contracts/accounts, ensuring the delivery of services within quality standards, timeline, and budget.• Accountable for service delivery, maintenance of KPIs, and revenue growth for local and global accounts across various sectors, including petrochemical, pharmaceutical, and manufacturing.• Building long-term relationships, acting as the primary point of contact, and managing customer expectations throughout the entire contract period.• Monitoring project progress and performance, ensuring the quality of deliveries.• Providing regular updates to customers and internal teams on project status, risks, and opportunities.• Proactively resolving issues that impact the quality and timeliness of service delivery.• Close collaboration with Sales, Marketing, Products, Services, and other internal teams to ensure the delivery of integrated and high-quality services.• My experience has contributed to the success of contract renewals with the maintenance and expansion of services and revenue, as well as contracts savings and portfolio maintenance. Show less

  • Engagement Manager

    Nov 2014 - Nov 2019

  • Service Delivery Manager

    Nov 2011 - Oct 2014

  • Internal Project Manager

    Oct 2005 - Nov 2011

  • Other positions -Service area

    Mar 1991 - Oct 2005
• 

  Simpress an hp company

  Nov 2019 - Dec 2023

  Global account - engagement mgr

  Responsible for developing and negotiating complex commercial proposals and contracts for global accounts for product and outsourcing services• Analyzing customers' business objectives and challenges to ensure that the provided solutions align with their strategic goals and offer measurable business value.• Coordinating a multidisciplinary team for creating and delivering high-value commercial proposals.• Building long-term relationships, serving as the main point of contact, and managing customer expectations throughout the pre-sales process and contract period• Services Contract Management (writing, assessing, negotiating, and executing agreements)Complete agreement close-outs, terminations, renewals, adjustments, and extensions• Monitoring and supporting the post-sales implementation team to ensure delivery within the customer's commitment and internal budget.• My experience has contributed to the success of several private sector proposals, exceeding a total contract value of R$ 60M. Show less

• 

  Lenovo

  Apr 2024 - now

  Channel management

  - Channel development and recruitment, based on business needs - Collaborate and work within channels, Sales and Marketing areas.- Position the brand within each partner and expand the business.- Support Partners to track a pipeline and to work based on specific targets and KPIs.- Support customer needs.- Improve process in order to better support channels and customers.