Ryan McIntosh

Experience

• 

  Big Brothers Big Sisters of the Greater Chesapeake

  Sept 2007 - Oct 2011

  Program Specialist

  Managed and coordinated school-based mentoring programs across central Maryland. Screened prospective volunteers and students for participation in the program. Maintained regular communication with students and volunteers to ensure the safety of the children.● Facilitated annual recruitment events with corporate partner locations to increase the number of volunteer mentors● Maintained collaborative relationships with corporate partners, school leadership, and faculty

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  Harford Family House, Inc.

  Oct 2011 - Nov 2014

  Program Manager

  Provided oversight of case management team. Monitored program budgets and key performance indicators. Develop necessary policies and procedures. Responsible for program intake and assessment. Maintained active relationships with community stakeholders.● Managed care of 30 families living in the transitional housing and permanent supportive housing programs● Implemented a new Rapid Re-Housing Program for homeless families with children● Designed and implemented a Ready by 21 Housing Program for youth aging out of foster care and into independent living Show less

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  Coordinated Care Services, Inc. (CCSI)

  Dec 2014 - Sept 2023

  Responsible for leading projects, facilitating workgroups, strategic planning, and developing relationships with customers to help them understand and improve the quality, value, and impact of their programs and services to enhance their ability and capacity to provide highest quality care for people they serve. Collaborate with stakeholders to identify needs and gaps in services for children with intellectual and developmental disabilities and facilitate solution-finding for the children’s system of care in two upstate NY counties. Developed resource guides and toolkits to help local government and health care entities establish and maintain trauma-informed practices. Led the implementation of a new billing platform for a small human services provider. Provide management to Project RISE, a collaborative of community-based organizations in Monroe County to address gun violence in the City of Rochester. Lead preparation and review of project reports. Actively participate in the development of grant applications across CCSI business areas.● Collaborative member of more than 10 CCSI project teams. Examples include NYS Office of Mental Health (OMH) School-Based Mental Health services, OMH crisis services data tracking, Conference of Local Mental Hygiene Directors and children’s system of care, and fiscal mapping for Westchester County children’s services.● Developed comprehensive System of Care evaluation, including the development of an Excel data collection and visualization tool● Created a tracking tool to assist Westchester County in understanding the funding sources for children’s services Show less Led a team of three and served as manager of CCSI's homeless services initiatives, Coordinated Entry and Rapid Re-Housing. Responsible for program evaluation, strategic planning, funder relations, and supporting budget design and monitoring. Led trainings and workshops for service providers to foster a collective understanding of system design. Developed work plans that ensured timely completion of benchmarks and milestones. Provided technical assistance to participating agencies regarding the implementation of project components. Utilized Human-Centered Design principles to co-create solutions for community challenges, specifically related to housing and homelessness.● Secured over $1,000,000 in total HUD funding to support CCSI's homeless initiatives and an additional $900,000 in annual funding to support financial assistance and housing stability case management services● Developed and secured funding for a new community Landlord Incentive Program. Worked collaboratively with a web developer on the creation of a new rental listing website that is used by nearly 100 landlords and over 200 provider representatives.● Facilitated multiple monthly workgroup meetings with approximately 20 providers including those from homeless services, behavioral health, and City and County government, to address identified gaps in services Show less

  • Senior Consultant

    Jun 2022 - Sept 2023

  • Manager, Homeless Services

    Dec 2014 - Jun 2022
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  Intrepid Ascent

  Sept 2023 - now

  Consultant