Mahmood Hayeelaeh

Experience

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  Fastwork.co

  May 2015 - Apr 2018

  Wordpress Developer and Cloud development administrator

  As WordPress Developer-Develop wordpress websites.-Customizing and modifying wordpress themes.-Build the WordPress eCommerce website usingWoocommerce. -Enhance security hardening to protect from malicious attacks whether DDOS, Brute Force.As Cloud development administrator-Create, deploy, manage, monitor, maintaining and automate cloud instances for Microsoft Azure, Google Cloud Platform, and Amazon Web Services.-Performed configure cloud management features such as firewall, policies, Network security group, Load balancer , application gateway, API and etc.-Experienced in CI/CD process, software development life cycle, agile development and Tools such as Github.-Experienced with Docker container or Kubernetes.-Experienced in SQL queries command databases. Show less

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  Dell

  Aug 2018 - Oct 2020

  Technical Support Specialist

  -Responds to customer technical problems/issues related to hardware, software via e-mail and phone. -Uses troubleshooting techniques and follows guidelines in issuing service calls/contacts. -Advises/educates customers within procedural guidelines to ensure a complete solution to their technical.-Identifies, researches, and provides input on unique or recurring customer problems.

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  LSEG (London Stock Exchange Group)

  Mar 2021 - Jan 2022

  Cloud Support Engineer

  Responsibilities-Investigated and diagnosed Data hub (market data) problems raised by customers and internal teams when trying retrieved the data through API.-Monitored services (AWS Lambda, DynamoDB, etc.), discover the root cause that deployed on AWS cloud platform using CloudWatch and Kibana, increased service availability or SLA more than 99.9%.-Collaborated with development teams, products management team and other related parties to resolve product technical problems.-Resolved issues that created from JIRA ticket system.-Diagnosed data issues using Python script, and run in AWS HPC (High Performance Computing).\-Generated data resources (AWS service:S3, SNS, SQS DynamoDB) and relationship using POSTMAN API, and post check after creation has done.-Granted IAM role and IAM policy permission using Git tools and finalized merge yaml code in Git repositories master.- Operated CI/CI pipeline Jenkins and CloudFormation to manages (Create, Update, Delete) resources. Show less

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  GoDaddy

  Feb 2022 - Jul 2022

  Technical Support Engineer

  -Diagnosed various customer problems in Web Hosting installation, Domain Name, Email professional and SSL certificate via support chat.-Cooperated with appropriate departments or next level support when required to discover customer solutions.-Increased product sales to a 30% by offering a discount to customers when interest services like Web Hosting plan, Website Protection plan, Email plan, etc.-Notified new technology, application, software update of GoDaddy products to clients.

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  TDCX

  Sept 2022 - Jun 2024

  Frontend Developer

  -Implemented Google Tag manager, JavaScript/HTML/CSS code for Google Ads deployment on website.-Transformed customer experienced by resolving 60+ ticket per months, archieving up to 99% customer satisfaction rate.-Developed Google Ads conversion, E-commerce flow to tracking customer behavior when visit the website.-Collaborated with sales teams, optimize mobile ads performance, enable integration and troubleshoot issues regarding online ad campaigns.-Instructed customers in-depth of Google Analytics features to collect or monitoring website statistic data on daily basis.-Instructed customers in-depth of Google Analytics features to collect or monitoring website statistic data on daily basis. Show less

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  HP

  Sept 2024 - now

  Presales Technical Consultant

  -Provide technical recommendations, direction, and guidance on HP Personal Systems offerings.-Respond to and track technical questions from internal or external requestors.-Present the advantages of HP’s Personal Systems products and solutions.-Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).-Support sales opportunities with in-depth technical understanding of HP’s offerings.-Provide support on the status of technical and environmental regulations.-Deliver trainings to other departments about Personal Systems products and solutions.-Manage technical escalations and provide proactive technical updates to the sales community.-Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. -Maintain a high level of service quality and total customer experience (TCE).-Ensure a competitive and appropriate level of technical and professional competence. Show less