Helen Scahill

Experience

• 

  Intel Corporation UK Ltd

  Aug 1986 - Jan 2004

  I held the role of PC Supply Program Manager in the Greater European (Europe, Middle East, Africa, Ireland, Russia and Israel) region, this involved leading projects and programs that built solid tools and processes to manage Intel’s hardware assets.Largest Accomplishment: Global PCS Client Asset Registration Forum, I led the global client registration team to deliver 100% assets accuracy. I established a Global Client Registration Forum which managed support and escalations.

  • EMEA Asset Manager

    Jan 2000 - Jan 2004

  • Information Technology Network Administrator

    Aug 1987 - Aug 2000

  • Sales Support Specialist

    Aug 1986 - Aug 1987
• 

  Intel Corporation

  Oct 2005 - now

  Managing the Contact Centre for EMEA: working to deliver technical and warranty post sales support for the region. As the Global Satellite Ste IT Operations manager I am responsible for the leadership and management of key strategic programs on the regional & global level with my main focus on end-to-end service accountability for Global IT Operations in small sites. Management and Leadership, Employee Health and Wellbeing, Delivering/Supporting/EOL IT products and services for Intel employees in the EMEA region. Building strategic relationships with key stakeholders in the EMEA region. I held the role of UK PC Services Manager responsible for providing operational IT PC support to all Intel sites in the UK. I managed a team of 10 resources across the UK.Critical Learning: Managing through people, Supplier Management & Contract Negotiations, Learning through innovation, Discipline and Self-Motivation.

  • EMEA Contact Center Manager

    Oct 2016 - now

  • Global Small Site IT Operations Manager

    Jul 2014 - now

  • EMEA Client Services Manager

    Dec 2007 - Jul 2014

  • UK Client Services Manager

    Oct 2005 - Dec 2007