Maria Myakotkina

Maria Myakotkina

English Second Language Tutor

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location of Maria MyakotkinaBatumi, Ajaria, Georgia

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  • Timeline

  • About me

    Technical Support Engineer at Intermedia Cloud Communications

  • Education

    • Saint Petersburg State University

      2017 - 2021
      Bachelor of Arts - BA ENGLISH LANGUAGE AND LITERATURE/LETTERS
  • Experience

    • Self-employed

      Jun 2018 - Sept 2021
      English Second Language Tutor

      • Taught English to ages 8-23• Helped students prepare for IELTS & Unified State Exam (ЕГЭ)• Online and in-person lessons

    • Translations Bureau

      Oct 2018 - Feb 2022
      Translation Specialist

      • Translated documents in EN-RU/RU-EN language pair • Accepted incoming orders from clients • Maintained and organized numerous office files

    • Intermedia Cloud Communications

      Jun 2021 - now

      • Addressing customers' issues via phone calls, emailed tickets, and live chats on the first line of Support• Providing initial troubleshooting and support for multiple Intermedia-provided Unified Communications services - Cloud PBX, Unite, SecuriSync, AnyMeeting• Email delivery and mail client troubleshooting for Microsoft Exchange and POP/IMAP mailboxes• Basic network (LAN) and hardware troubleshooting• Billing support - explanation of charges, credit card updating, one-time payment processing • Issue documentation in the ticketing system Show less

      • Technical Support Specialist (Voice Services)

        Jan 2022 - now
      • Technical Support Advisor

        Jun 2021 - Dec 2021
  • Licenses & Certifications