Maria Myakotkina

Experience

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  Self-employed

  Jun 2018 - Sept 2021

  English Second Language Tutor

  • Taught English to ages 8-23• Helped students prepare for IELTS & Unified State Exam (ЕГЭ)• Online and in-person lessons

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  Translations Bureau

  Oct 2018 - Feb 2022

  Translation Specialist

  • Translated documents in EN-RU/RU-EN language pair • Accepted incoming orders from clients • Maintained and organized numerous office files

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  Intermedia Cloud Communications

  Jun 2021 - now

  • Addressing customers' issues via phone calls, emailed tickets, and live chats on the first line of Support• Providing initial troubleshooting and support for multiple Intermedia-provided Unified Communications services - Cloud PBX, Unite, SecuriSync, AnyMeeting• Email delivery and mail client troubleshooting for Microsoft Exchange and POP/IMAP mailboxes• Basic network (LAN) and hardware troubleshooting• Billing support - explanation of charges, credit card updating, one-time payment processing • Issue documentation in the ticketing system Show less

  • Technical Support Specialist (Voice Services)

    Jan 2022 - now

  • Technical Support Advisor

    Jun 2021 - Dec 2021