Leilani Gillian Giltinag

Experience

• 

  College of Micronesia

  Oct 2010 - Dec 2010

  Tutor

  Tutored college students in mathematics, English, and other courses as needed. Coordinated student activities and student enrichment workshops.

• 

  Pizza Hut

  Oct 2011 - Sept 2013

  Customer Service Representative

  Cash-handler, Cashier, Server, Food Preparer.

• 

  AmeriCorps

  Mar 2013 - Jan 2014

  Member

  Tutored and mentored college students and high school students at assigned satellite locations on subjects such as Mathematics, English, and Science. Volunteered for community service events and at outreach programs. Assisted physically challenged individuals with note-taking, reading, writing, and recording.

• 

  Kmart Corporation

  Aug 2013 - Mar 2014

  Overnight Replenisher

  Replenished and relocated merchandise on and off the sales floor. Activities occurred overnight.

• 

  University of Guam

  Mar 2014 - Nov 2015

  Peer Mentor

  Mentored freshmen and new transfer Pacific Islander students. Provided supplemental tutoring in developmental mathematics. Provided Peer-to-Peer Academic Advisement and Career Explorations to first-generation college students. Coordinated student enrichment workshops for students in our program to gain knowledge and skills about Financial Aid, Online registration process, 4-Year Plans and GPA calculations, stress management, time management, peer pressure, test anxiety, and study habits. Prepared and filed daily reports of mentee logs and mentor session reports. Answered phones, booked student appointments,and paired students with potential Math tutors. Planned and executed the 2015 Student Leadership Summit mirroring the materials acquired from the National Student Leadership Conference in Orlando, Florida. Show less

• 

  AmeriCorps

  Mar 2014 - Feb 2015

  Team Leader

  Tutor and mentor at-risk youth. Fought illiteracy by interpreting for non-English speaking residents.Volunteered at community service events and community outreach events. Co-facilitated and managed youth and adult support groups such as Youth/Adult Anger Management Groups, Adult Parenting Groups, and Drug & Alcohol Free Support Groups. Helped communitiesrespond to disasters. Served as a Team Leader, managing a group of ten members, planning and coordinating community service events and team-building events and exercises for the members. Show less

• 

  Big Brothers Big Sisters of Guam

  Jul 2015 - May 2016

  Project Assistant

  Responsible for facilitating a curriculum-based program at designated program sites, and providing administrative support for grant-funded projects. Administer pre- and post-tests to project participants, and assist in the recruitment, intake, and enrollment of program participants. Plan and organize onsite enrichment activities for program participants. Responsible for assisting with the monthly submission of grant-funded program reports.

• 

  Holiday Resort & Spa Guam

  Feb 2016 - Dec 2016

  Reservation Agent

  Handle all aspects of travel reservations for hotel guests opting for chartered flights between Guam, Rota, and Saipan. Responsible for accepting and processing reservations, accepting payments, and confirming arrangements. Provide information over the phone and by e-mail regarding promotion packages and travel arrangements.

• 

  Sanctuary Incorporated

  Dec 2016 - now

  Case Manager

  Responsible for providing one-to-one supportive processing for the client systems. Serves as an advocate for youth and families in court, school, and treatment team meetings with other involved agencies regarding client issues. Collects, compiles, and inputs statistical information for all youth entering the shelters. Represents the organization in various committees, task forces, trains and conducts outreach activities to promote services. Conducts necessary administrative functions to include ensuring file completion, case file audits and submission and ensures availability of documents for files. Show less

• 

  Sanctuary Incorporated of Guam

  Oct 2018 - now

  Quality Assurance Officer / Corporate Compliance Officer