Experience

• 

  Needstreet web technologies pvt. ltd

  Mar 2013 - Aug 2013

  Associate
• 

  Movate

  Nov 2013 - Jan 2016

  Network engineer - aruba tac

  • Providing assistance in installation and maintenance of various Aruba products and extending support to Enterprise customers and partners worldwide.• Working on complex problems requiring in-depth fault analysis and troubleshooting skills.• Working with Engineering on customer driven product requests & enhancements and improving product feature offerings by providing customer feedback to internal cross-functional teams.• Assisting customers to deploy better indoor/outdoor (including VOIP, Bridge and Mesh) solutions by leveraging Aruba best practices in order to minimize operational hurdles.• Advanced knowledge and troubleshooting experience of wireless networking (802.11a/b/g/n etc.).• Designing and troubleshooting Point-to-point (PTP) and Point-to-multipoint (PTMP) RF deployments• Working knowledge of Microsoft Active Directory, LDAP & RADIUS-based authentication systems.• Confirming, Initiating and processing RMA for the defective units. Show less

• 

  Asm technologies ltd

  Feb 2016 - Dec 2017

  Senior technical support engineer - ruckus wireless tac

  • Exposure in configuring, supporting and debugging Ruckus products and technologies.• Hands on experience in deploying Ruckus wireless controllers and access points.• Exposure in troubleshooting complex issues involving wireless client associations, network drops and wireless performance.• Worked on support tickets with issues involving WLAN Security in the areas of authentication/encryption(RADIUS, PSK and LDAP)• Use protocol analyzers tools such as Wireshark, Ethereal to understand packet level traffic flow.• Solid understanding of TCP/IP and switching (Layer 2 & 3 communication)• Reproduce issues in-house if required and respond back in a timely manner.• Formulate technical action plans for analyzing and resolving problems related to Ruckus deployments.• Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams.• Provide technical expertise and guidance to customers.• Regularly following up with customers with recommendations, updates and action plans.• Generate documentation in the form of case notes, best practices, knowledge base articles, RCA reports and case reviews.• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.• Contribute technical content to Ruckus leading Deployment Guides, Knowledge Base and FAQ’s.Hands-On all Ruckus Wireless Products that include:• ZoneFlex Indoor& Outdoor Access Points• Zone Directors(Controllers)• SmartCell Products• SmartCell Insights• CloudPath• Smart Positioning Technology(SPoT)• Virtual Smart Cell Gateway (vSCZ)• Ruckus Cloud Show less

• 

  Mphasis

  Dec 2017 - Jan 2019

  Principal infrastructure engineer

  • Developing dynamic networks with infrastructure redundancy and network link diversity to ensure high availability and disaster recovery.• Hands on experience in deploying and configuring unified wireless architecture in complex networks.• Designing WLAN networks with the help of Airmagnet software and Airwave server.• Deploying and configuration of Wireless LAN products as per the radio plan and validate optimum wireless client associations post deployment.• Understanding of RF transmissions & antenna behavior and suggesting deployment recommendations based on it.• Working on multiple projects involving Aruba and Cisco deployments across the globe.• Conducting root cause analysis within the specified timeline if any issues reported; Responsible to take charge of the situation and resolved the issue.• Responsible for handling multiple projects undertaking global transition/transformation for an entire geographical region. Show less

• 

  Ruckus networks

  Feb 2019 - now

  Senior staff wireless technical support engineer