Experience

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  Hdfc bank

  Jun 2019 - Dec 2019

  Direct sale agent (dsa)

  Successfully served as a Direct Sale Agent (DSA) for 6 months at HDFC, utilizing strong analytical and problem-solving skills to process loan applications for clients, resulting in a 33% success rate and an average loan amount of 10 lakh per person

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  Self employed

  Apr 2020 - Mar 2021

  Graphic designer

  • Designed and completed over 30 graphic design projects , meeting all deadlines and staying within budget constraints for each project.• Utilized design software such as Adobe Illustrator, and canva to create visually appealing designs that met clients’ needs and expectations. Achieved a 95% client satisfaction rate based on feedback surveys.• Collaborated with clients to understand their design requirements and provided creative solutions to meet their objectives. Achieved a 90% client retention rate and received positive testimonials from satisfied clients.• Developed marketing materials such as logos, brochures, flyers, banners, and social media graphics for various industries, resulting in a 30% increase in customer engagement and brand awareness for clients.• Stayed up-to-date with design trends and software updates to continuously improve design skills and knowledge. Show less

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  The posh pupper - rethinking the pet lifestyle

  Apr 2021 - Apr 2022

  Strategic Marketing Leadership:Spearheaded the development and execution of comprehensive marketing strategies, resulting in a remarkable 45% increase in brand visibility and an outstanding 28% surge in market share within the first year.Brand Positioning and Differentiation:Led initiatives to establish Posh Puppy as a premium dog food brand, implementing innovative marketing campaigns that emphasized the brand's commitment to quality and nutrition, resulting in a striking 55% increase in perceived brand value.Digital Marketing Expertise:Implemented data-driven digital marketing campaigns, leveraging social media platforms and online advertising to connect with pet owners and drive an extraordinary 63% increase in online sales.Market Expansion:Drove expansion into new markets, overseeing successful product launches in strategic regions that resulted in an impressive 27% revenue increase and a remarkable 42% growth in the customer base.Customer Engagement and Loyalty Programs:Developed and executed customer engagement programs, including loyalty initiatives, resulting in an impressive 30% increase in customer retention and a remarkable 48% boost in overall customer satisfaction.Cross-Functional Collaboration:Collaborated with cross-functional teams including R&D, Operations, and Sales to ensure seamless product launches, leading to a remarkable 25% improvement in efficiency and an outstanding 37% enhancement in product quality.Competitor Analysis:Conducted thorough competitor analysis to identify market trends, customer preferences, and opportunities for differentiation, contributing to the development of successful competitive strategies and achieving a notable 40% increase in market share.Event Management:Orchestrated and managed successful promotional events, trade shows, and sponsorships, resulting in heightened brand awareness and an impressive 60% increase in product visibility. Show less • Conducted a comprehensive analysis of the sales process and identified areas of improvement that led to a 250% increase in offline sales revenue, from 10 lakhs to 35 lakhs within a year.• Developed and executed a strategic sales plan that included new product launches, promotional campaigns, and targeted outreach to potential customers resulting in a 200% increase in customer acquisition.• Implemented a CRM system to streamline the sales process and increase efficiency, resulting in a 30% reduction in time spent on administrative tasks.• Created and analyzed weekly and monthly sales reports to identify trends, opportunities, and challenges. Utilized data to make informed decisions, resulting in a 20% increase in the average deal size.• Conducted market research and competitor analysis to identify new sales channels and markets. Successfully expanded the company's reach by penetrating new markets and introducing new sales channels.• Developed and maintained strong relationships with key customers and partners, resulting in a 15% increase in customer retention and a 20% increase in revenue from key accounts. Show less

  • Marketing Manager

    Oct 2021 - Apr 2022

  • Sale strategist

    Apr 2021 - Apr 2022
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  Amazon

  Jul 2022 - Jan 2023

  Customer service associate

  •CCX (Customer Care Experience) awardforexceeding the company benchmark by 15%to achievethe highest number of satisfied customers•Meowth of Wave 1 and Wave 2 awardsfor outstanding customer service skills and knowledge of company products and services•Flygon of the Day award (received thrice)for exceeding targets, reducing average handling time by 25%&excellent communication skills•Top Performer of the Week awardfor exceptional service, reducing average hold time by 30%, and earning positive customer feedback•Hired as an Indian associate but promotedto handle high-value clients in theUSA & Japandue to consistently exceeding performance metric•Maintained a repeat-adjusted satisfaction score higher than 90% (team average ~70%)through active listening, problem-solving, & follow-up•Ranked in the top 5%of the team consistently, contributing to a reduction in customer churn and an increase in customer loyalty•Monitored concurrent handled time (CHT)and maintained an average CHT of 3.5 minutes, 20% lower than the team average of 4.2 minutes Show less

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  Family office

  Sept 2022 - now

  Rai bus service

  Operational Restructuring:Restructured the family business to improve operational efficiency, resulting in a 25% reduction in operating costs within the first 3 months.Route Optimization Excellence:Implemented a new route optimization system, reducing travel time by 15% and increasing customer satisfaction ratings by 20%.Safety Protocol Development:Developed and implemented safety protocols and procedures that met industry standards, resulting in an 87% reduction in accidents and injuries.Strategic Bus Acquisition:Led the acquisition and refurbishment of second-hand buses, resulting in a 50% cost savings compared to purchasing new buses.Contract Negotiation Success:Successfully negotiated contracts with major clients, resulting in a 25% increase in sales volume and a 17% increase in revenue.Financial Management Optimization:Streamlined financial management processes and implemented financial reporting software, resulting in a 50% reduction in time spent on financial reporting.Pandemic Resilience Leadership:Successfully navigated the challenges of the COVID-19 pandemic, implementing new safety measures and digital technologies that enabled the business to maintain operations and grow revenue by 10% after the pandemic. Show less