Experience

• 

  La senza

  Jun 2009 - Feb 2013

  Sales associate/visual merchandiser

  • Delivered efficient and courteous customer service • Enthusiastic member of Visual Merchandising team designing in-store wall displays of current fashions increasing traffic flow and sales in store • Encouraged team members to meet daily, weekly, and monthly sales goals and maintain a friendly atmosphere for customers

• 

  Tip top solutions

  Jun 2014 - Jan 2015

  Marketing promotions coordinator / administrative assistant / area marketing director

  • Set up and ran promotional events for our clients• Built and maintained strong relationships with our clients and our venue owners• Administrative duties, pay roll, inventory, etc.

• 

  Allergan

  Apr 2016 - now

  • Deliver high-level support to customers and internal sales teams, specializing in service for Platinum accounts and contributing to client retention and satisfaction• Collaborate closely with Sales Representatives to support order management, resolve client issues, and drive promotional campaigns• Recognized for consistently high performance in upselling and cross-selling initiatives, contributing to revenue growth during key promotions• Designed and led onboarding sessions for new Sales Representatives, providing a comprehensive overview of Customer Service processes and systems• Support onboarding and training of new hires, ensuring smooth transitions• Lead member of the Team Spirit Committee and active contributor to the Head Office Culture Committee, promoting a positive workplace culture• Build and maintain strong professional relationships with customers, sales reps, and internal teams to ensure seamless collaboration and service delivery• Assist in promotional rollout and reporting, contributing to efficient execution and tracking Show less • Supported a multi-province territory including Manitoba, Saskatchewan, and Alberta, managing a diverse portfolio of aesthetic accounts• Represented key brands including BOTOX® Cosmetic, JUVÉDERM®, BELKYRA®, and LATISSE®, delivering product education and driving adoption• Built strong relationships with physicians and business owners, providing strategic support to help grow their practices• Collaborated closely with Field Sales Representatives to align on territory strategies, contributing to consistent achievement of quarterly targets• Delivered high-level customer service, quickly responding to inquiries and fostering long-term loyalty• Provided product education and guidance to clients, positioning solutions aligned with their business goals Show less • Place orders for customers, follow up on requests, update and maintain accounts • Maintain a high-quality level of service for our Platinum accounts• Lead the Allergan Direct program and web requests• Backup/assist with the EDI and BAP programs and orders• Actively listen to client concerns and after providing direction, conduct follow ups to ensure issues are resolved• Maintain and build a professional and friendly relationship with customers, sales reps, co-workers, etc. to ensure most efficient and effective performance • Assisted with the Compassionate Care program; placing orders, following up with doctors and patients, handling inquires Show less

  • Customer Account Representative

    Apr 2022 - now

  • Medical Aesthetics Account Specialist - Inside Sales

    Jun 2018 - Apr 2022

  • Customer Account Representative

    Apr 2016 - Jun 2018