Experience

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  A place for mom

  Feb 2014 - Oct 2016

  Operations & support specialist

  I provide the link from technology to consumer. Helping the partners understand the CRM system, find efficiency within the program and answer any questions they have. This position allows me to help develop and improve support tools and training material for customers, assist with any requests they may have and maintain relationships. I also maintain our social media presence and continue our outreach activities.One of my bigger projects in the position was to help implement a new billing system and assist all partners with the transition with documentation, videos, follow-ups and trainings. Show less

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  Outreach.io

  Oct 2016 - Nov 2018

  As a Client Engagement Manager on the Professional Services Team,I have an opportunity to be the face of Outreach to new organizations who have just purchased our product. I ensure a customer’s initial onboarding and setup are exceptional and I educate them on the benefits and features of our core product, inspire their organization and help them immediately start crushing their KPIs. As a Client Engagement Manager I work with multiple teams within Outreach to ensure a customer journey is well documented and handoffs between teams are flawless. Show less

  • Client Engagement Manager

    Oct 2017 - Nov 2018

  • Technical Support Engineer

    Oct 2016 - Oct 2017
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  Realself

  Nov 2018 - May 2019

  Outreach program manager

  I manage day to day Outreach configuration, while working to continuously improve and enhance system processes to effectively meet and exceed business requirements. Onboard all new hires with Outreach tools training, and drive adoption across all teams. Initiate, plan, prioritize, communicate and execute longer-term Outreach projects. Create and maintain documentation and training materials related to all changes to Outreach, and establish Outreach best practices around governance. Collaborate with sales, marketing and analytics to create and a/b test Outreach sequences, improve process efficiency and operationalize strategy. Conduct basis analysis in Microsoft Excel to identify trends / generate reports. Partner with Sales and B2B Teams to create / update email copy and talk track. Communicate analytical findings, conclusions and recommendations to executives and senior management. Support the Sales, Sales Support, Customer Success and other teams on day to day basis with Outreach issues. Provide guidance and direction to freelancers and interns as needed on various related projects. Show less

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  Amazon web services (aws)

  May 2019 - now

  Working to improve seller engagement efficiency with various tools and processes. I manage the implementation and deployment of seller solutions.

  • Senior Product Manager - Technical

    Nov 2024 - now

  • Senior Technical Program Manager

    Oct 2022 - Nov 2024

  • Technical Program Manager - Event Operations

    Apr 2021 - Oct 2022

  • Technical Program Manager

    May 2019 - Apr 2021