Experience

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  Dell technologies

  Jun 2017 - Jun 2018

  Field services engineer

  Certified repair of thin clients, servers & MFDs.Covering North-East & Scotland - servicing commercial and private warranties meeting strict SLA and following H&S.

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  Kp snacks

  Jun 2017 - Jun 2017

  It support cover
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  Fujitsu network communications

  Apr 2018 - Jul 2018

  Network engineer

  Short-term contract with Wilkinson to lead migration of Cisco infrastructure (APs, Cab, racks, Cat5e/6 cabling) - from audit to post installation handover on completion. Liaising with Fujitsu to ensure excellent delivery of scope

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  Diebold nixdorf

  Aug 2018 - Nov 2020

  Regional lead engineer

  Extensive cover of the UK for large commercial clients (Tesco, OneStop Ltd, Marks and Spencer & Cooperative Group)Lead engineer in the implementation & migration of over 50 OneStop stores bringing legacy hardware/software up to date - completed detailed pre & post deployment audit, configuration/troubleshooting and sign off. Configuration of Meraki, Zyxel and Juniper routers & Switches using hyperterminal and puTTY. Meet and exceed SLA, troubleshooting and aiming for first time fix, willingness to show flexibility and travel further than to cover as required.Always professional and representing company values to the best of my ability. Show less

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  Zonal (usa)

  May 2021 - now

  Field service engineer

  Market leader providing bespoke software solutions & hardware life-cycle support within the hospitality sector.Work alongside major brands including Wetherspoons, Mitchell & Butler, Stonegate, Bourne Leisure, The Ivy and Newcastle United Football Club. Liaise with Business Development Managers, Directors and other stakeholders at all levels to provide results.Perform network diagnostics, installations/decommissions, hardware fixes, migration & feasibility in high-pressure environments.Day-to-day troubleshooting: Server/PC/Thin Clients, Switches, EPOS/Network diagnostics, Payment services, RDP, Hyper-V, Logwood kitchen systems, Raspberry Pi, MFDs. Show less