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Regula Steiner

Regula Steiner

Sales and Administation

Followers of Regula Steiner2000 followers
location of Regula SteinerSwitzerland

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  • Timeline

  • About me

    Manager at It Works

  • Education

    • Tourismus Partner

      2014 - 2014
      Certificate Managing Hotel Reviews

      Mamagement of hotel reviews and touristic online reputation

    • Migros Business School Chur, Switzerland

      2009 - 2010
      Office Professional Diploma

    • Neuro-Linguistic Programming, Austria

      2006 - 2006
      NLP Diploma

      Activities and Societies: Using Neuro-Linguistic Programming can change habits and behaviors in yourself and others. It allows becoming a more effective negotiator and achieving in your work. Neuro-Linguistic Programming's methodology can also help to change the own mental habits to emulate those used by successful people. About NLP: Using Neuro-Linguistic Programming can change habits and behaviors in yourself and others. It allows becoming a more effective negotiator and achieving in your work.Neuro-Linguistic Programming's methodology can also help to change the own mental habits to emulate those used by successful people.Neuro-Linguistic Programming enables to add flexibility and effectiveness to the own work and personal life, and improve the quality and range of our own life choices.

    • Roger Blaser SA, Biel/Bienne, Switzerland

      1999 - 2001
      Commercial Diploma Detailed trade sales

    • Vocational school

      1999 - 2001
      Commercially Diploma

    • Voluntary school

      1998 - 1999
      10th school year Lessons in French

    • Elementary and Second school

      1989 - 1998
      Obligatory school

    • Berufs- und Weiterbildungszentrum bzb Buchs, Switzerland

      2010 - 2011
      Commercial Expert Diploma

  • Experience

    • Roger Blaser SA

      Aug 2001 - Dec 2007
      Sales and Administation

    • BZ Berater Zentrum AG

      Mar 2008 - May 2012
      Private Banking and Invest Agent

      Placement of bank products, winning new customers, hiring and training for new financial advisors

    • Festival Shedwan

      Aug 2012 - Jun 2016
      Guest Relations Manager

      - Ensure and provide flawless, upscale, professional and high class guest service experiences.- Analyse customer feedback and provide strategic direction to continuously improve overall rating- Respond to guests needs and anticipate their unstated ones.- Expect and react promptly to guests’ requirements and inquires.- Actively listen and resolve guests’ complaintsMaintain up-to date information on room rates, current promotions, offers and packages.- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc).- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.- Promote all amenities, conveniences and programs offered.- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.- Appraise team’s performance and produce reports.- Examine activities logbook, assign tasks appropriately and implement control schedule daily.- Knowledge about staff grooming and hygiene standards Show less

    • Deutsche Hospitality

      Jul 2016 - Feb 2017
      Guest Relations Manager / Duty Manager

    • Chocolate Bite Qatar

      Jul 2017 - Sept 2018
      Business Development Manager

    • It Works

      Dec 2020 - now
      Empire builder

      I can show you how to build your own empire

  • Licenses & Certifications

    • NLP