Experience

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  Miller's ale house restaurants

  Jan 2004 - Jan 2007

  Lead bartender / bar manager

  » Managed daily running of the bar, including staff scheduling, supply and equipment ordering and customer service and outreach. Developed incredible people skills and teamwork.» Marketed the brand locally, helping to bring in large parties and special interest groups to raise daytime sales figures.» Maintained current food safety and responsible alcohol service certifications

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  Valencia college

  Jan 2007 - Jan 2011

  Editor-in-chief; managing editor

  - Led a team of as many as 45 members, both student and staffed.- Ensured publication was released in print and online under tight deadlines.- Marketed the paper and sold ads. Edited and created art to be inserted.

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  Miller's ale house restaurants

  Apr 2007 - Jun 2010

  Marketing manager

  » Turned 11% sales decline for area into 24% increase in two years by overhauling entire marketing effort and assisting in launch of local advertising campaign.» Created a franchise agreement plan and acted as a liaison between companies and the store.» Leveraged strengths in cost-effective marketing management and vendor negotiations to end each year an average of 14% under budget.

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  Global golf post

  Jan 2009 - Jan 2010

  Editor, designer

  Part of a tight-knit, 8-person team that conceptualized and built the GGP from scratch. Edited features, created agate and designed layouts for digital-only publication.Created artwork for insertion, helped with marketing to gather new revenues.

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  Bhmedia

  Jun 2010 - Jan 2013

  Managing editor / lead graphic designer

  » Conceptualize, create and design compelling editorial content for print and digital platforms including, but not limited to, features, sports, editorials, interviews, slide show presentations and special event pages.» Manage editorial calendar and story placements, based on empirical data from ideation through completion, ensuring all deadlines are met.» Involved in social media outreach of Berkshire Hathaway’s publications and materials, including the daily newsroom blogs, Twitter and Facebook accounts and newspaper websites.» Produce highly effective graphics, designs and photo illustrations that are modern, sophisticated and vibrant for use in over 60 publications nationwide. Show less

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  Mcclatchy

  Jan 2013 - Dec 2015

  Graphic design director / ast. sports editor

  » Oversee graphical work for the Bradenton Herald» Design eye-catching and functional newspaper pages and web graphics» Take sports calls and assist sports editor» Manage website and social media accounts

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  Gannett | usa today network

  Nov 2015 - Oct 2021

  Created and maintained training programs for in-person and remote employees, both new hires as well as continuing and evolving education and training for current staff. Partnered with leadership to build course work, set benchmarks and evaluate results. Expert at diagnosing and responding to analytical data, seeing trends and themes resulting from training processes. Created and implemented continual program and process improvements based on QA feedback and observations. Conducted and curated large-scale communications programs to enhance operational congruency across the business. Oversees help desk communications, set CRs, moderated conversations and ensured task completion for tech, comms, IT and business teams.Part of the lead migration team that oversaw a successful merger between GateHouse Media and Gannett, one of the largest media acquisitions in US history. Other responsibilities include, but are not limited to:» Handles large-scale communication to and from management and staff» Involved in company's mentorship program» Lead organizer and for off-site acquisitions and new companies (onboarding / change management / project management)» Uses feedback and performance to continually improve operations in sites across the country, while strengthening underlying processes» Engineers and implements new procedures that establish and reinforce ideas and efficiencies that relate to staff planning, budgeting, communications, nationwide strategy and technology integration» Builds and maintains efficient partnerships with external sites, groups, testing centers, IT hubs and offices» Part of the Gannett Diversity and Inclusion team» Jack of all trades that wears many hats Show less

  • Director of Training and Quality Assurance

    Dec 2017 - Oct 2021

  • Operations Manager

    Dec 2016 - Dec 2017

  • Creative Team Lead

    Nov 2015 - Dec 2016
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  Accenture

  Oct 2021 - now

  Operational communications leader fluent in plan, project and program management and execution. Engaging, creative thinker currently leading multiple silos in compliance, creative outreach and data operations programs within the engineering scope for a worldwide tech giant.» Active, cross-functional leader focused on delivering short- and long-term objectives.» Manages complex programs, identifies and implements process improvements for the organization, and exercises business and technical understanding to drive long-term objectives.» Generates ideas required to solve problems; organize projects into clear goals and objectives.» Proactively initiate cross-functional projects and processes, make decisions about priorities, drive programs across their product areas, and show leadership and influence across teams.» Curates and executes shareholder and stakeholder communications.» Works effectively with government compliance teams, legal teams and operations to create engaging content both clear to directors and executives, as well as laypersons alike.» Exemplary communication skills with strong presentation skills, able to represent their project from business, product and technical perspectives.» Organizes, creates and maintains operational maturity documents and scheduling» Forecast and monitor financials and engagement health» North America Equality Champion and Security Elite badgeholder» Trained Mental Health Advocate; support lead for several ERGs» Handles financial forecasting and planning, budgeting, invoicing and billing along with overall engagement revenue accountability Show less

  • Senior Operations Delivery Lead

    Jan 2023 - now

  • Senior Communications Program Lead

    Oct 2021 - Jan 2023