Mahmoud El Baz - ICA

Mahmoud el baz - ica

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  • Timeline

  • About me

    Site Lead - Assistant Vice President Regulatory Compliance at HSBC GSC Cairo

  • Education

    • Suez canal university

      2007 - 2011
      Bachelor's degree hotel, motel, and restaurant management
  • Experience

    • Teleperformance

      Aug 2011 - Jan 2012
      Customer service representative
    • Naos marketing

      Jan 2012 - Mar 2012
      Customer service representative
    • Wasla outsourcing

      Mar 2012 - Oct 2013
      Customer service representative
    • Hsbc

      Oct 2013 - now

      Team Manager Operations - Contact Center- HSBC

      • Site Lead - Assistant Vice President Regulatory Compliance

        Feb 2025 - now
      • Regulatory Compliance Manager

        Nov 2023 - Feb 2025
      • Regional telemarketing & Retention manager

        Sept 2021 - Nov 2023
      • Team Manager

        Aug 2017 - Dec 2021
      • RBWM Retention officer

        May 2015 - Aug 2017
      • Customer Service Executive

        Oct 2013 - May 2015
  • Licenses & Certifications