Experience

• 

  Udenna corporation

  Jan 2022 - Jan 2023

  Intern
• 

  Luponwxc

  Jan 2022 - Jan 2022

  Technical director
• 

  Dxc technology

  Mar 2023 - now

  RESPONSIBILITIES• First Level Support: Respond to incoming IT Support request via Phone call, email, chat or the self-service tickets.• Analyze and troubleshoot the software, hardware and network issues to resolved all Level 1 concerns before escalating to IT Management.• Assisting mobile device issues such as application issue, hardware setup, phone upgrades and replacements.• Utilizing resources to help the clients with account-related issues such as account lockouts, password reset and licenses issue.• Document all the client interactions using ServiceNow tool to maintain a precise and complete records of all assistance offered.• Identify high-impact issues to report all the possible critical incident to IT Management Team, ensuring that the clients will receive timely support.• Maintain clear and effective communication while guiding the clients and delivering incident resolution status updates.• Contribute to the development and upkeep of knowledge base articles Mas kaunti

  • Subject Matter Expert

    Jan 2023 - now

  • Service Desk Analyst

    Mar 2023 - now