Experience

• 

  State bank of india

  Nov 2015 - now

  Deputy Manager Branch and retail operations. Handling of daily activities of Branch. Ensuring prompt resolution of grievances and complaints. Ensuring regular enforcement of Service Level Agreements entered into with external service providers (like advocates, valuers, courier agencies, etc. Arranging for appropriate staffing and infrastructure, whenever required.Supervising all activities of the Branch including operations of the assistant Manager. Evaluate the performance of each of the staff in branch against agreed targets, turnaround times and Performance Metrics and to ensure SLAs with other bank entities are being met. Ensuring prompt resolution of grievances that are logged at the RACC either from linked branches or from customers.Scrutinize following special exception reports: Processing and sanctioning delay report. Show less Credit Officer, Processing Officer, Functional skills with respect to appraisal, sanction, and disbursal of retail credit, Completion of appraisal and sanction of each type of loan proposal received from Linked branches, within stipulated turnaround time (for that type of loan).ii. Ensuring prescribed TAT for sanction, disbursement, account opening, for all loan proposals.iii. Completion of each sub process performed in the credit sanction sections within stipulated processing time.iv.Resolution of all grievances / queries raised within 24 hours. Show less Ensuring providing customer service of the highest quality leading to suctomer satisfaction and delight.Opening of all types of accounts viz. deposit, loans, PF, Senior Citizen etc.Exercising designated passing powers for Hazzle free customer service.Marketing of liability/ loan products and product of subsidiaries like credit card, mutual funds and Insurance and ensuring achievemnt of daily budget.Cash In-Charge of Non-currency Chest Branches.Handling of Cash and transfer transactions. Carried out remittance related transactions.Payment of foreign currency traveller’s cheques on authorisation by the officer-in-charge.Input transactions to the internal accounts on authorisation by the Branch Manager or any authorised officer.Checking of the Voucher Verification Reports on daily basis. Show less

  • Deputy Manager

    Apr 2024 - now

  • Assistant Manager

    Jun 2021 - Mar 2024

  • Assistant Manager (Branch and retail Operations)

    Apr 2019 - May 2021

  • Customer Service Associate ( Customer Support and Sales)

    Nov 2015 - Mar 2019