MUKESH RAJ ARUMUGAM VIVEKANANDAN

Experience

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  Betfred

  Jan 2020 - May 2021

  Assistant Sales Manager

  • Customer Service Skills: Consistently delivered outstanding customer service, resolved issues and provided engagement with 30+ customers, and improved over-the-counter business by 16% within 5 months.• Leadership Skills: Received multiple manager’s awards from the Area Manager and Marketplace Managers for regularly achieving weekly and quarterly KPIs, maintaining compliance and Gold standards, and training new hires.• Monitoring Skills: Systematically monitored all customers for any unusual activities to identify and curb issues related to customer affordability, money laundering, and underage gambling for better safeguarding of customers. Show less

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  Million IT Soutions

  Feb 2020 - Dec 2020

  Marketing Executive

  • Marketing with different kinds of customers mainly in London (where there isrequired need to visit client sites in different cities)• To co-ordinate the regular customers and new customers. Prepare the marketingstatistics and assessing the results, Draft the promotional material and liaise with the Marketing team and business partners.

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  Paragon Digital Services

  Jul 2021 - Dec 2022

  Process Executive

  • Creativity: Creating and editing the campaigns, placements and ads using the campaign Manager 360.• Organisational Skills: Taking care of the emails and new requests from the clients. Perform all complex category of tasks and monitoring the performance of advertising campaigns.• Problem-Solving Skills: Ensuring all the defects are tracked without bias and troubleshoot and fix any issues with campaign setups. Provide suggestion to the clients to reach campaign goals.• Management Skills: Supervise QA and production of critical and complex tickets. Monitor the queue and assign the tickets to the sub-ordinates and ensuring the quality deliverables on time. Show less

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  Travelex

  Jun 2023 - now

  Travel Service Advisor

  Managing Skills: Opening and closing of the Travel Money Bureau and checking the previous day accounts and doing the end of the day Banking and PDQ checks.Customer Service Skills: Handling various customers and selling them right currencies by knowing their destinations and buying the currencies from customers back and improving the sales by providing excellent Customer Service.Supply Chain: By ordering the Currency stocks for the Bureau by calculating the daily stock balance and sending off the unsold currency stocks to the headquarters. Show less