Will Ziegler

Experience

• 

  GEICO

  Jan 2016 - Nov 2020

  Auto Damage Adjuster

  I wrote repair estimates for damaged vehicles and guided customers through the claims process. I negotiated with repair providers and managed the entire repair process from start to finish.I was responsible for optimizing outcomes for multiple groups with differing objectives. I worked independently to efficiently process claims while keeping customers and business partners satisfied. My success was predicated on my ability to effectively communicate with customers in difficult situations and who are being presented with complex and often negative information. Show less

• 

  TACACS.net, Inc.

  Sept 2021 - Sept 2023

  I provide technical support for secure network access control. I help a sophisticated userbase with their technical problems. I test users' configurations in a lab environment and help support interactions between devices from multiple vendors. I work with and support configurations for vendors and products including Cisco, Palo Alto Networks, Fortinet, Juniper Networks, SonicWall, Windows Server, Active Directory, and AWS. I have maintained a 100% positive rating by my customers.

  • Senior Technical Support Engineer

    Sept 2022 - Sept 2023

  • Technical Support Engineer

    Sept 2021 - Sept 2022
• 

  Datadog

  Sept 2023 - now

  Technical Support Engineer 2