Gopintheran Ponnudurai

Experience

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  Qtelmedia (M) Sdn Bhd

  Aug 2006 - Jun 2008

  Assistant Programme Manager

  ● Responsible in managing office operations and report to the Programme Manager.● Implement orders received from Programme Manager by guiding Senior Editor.● Managing a group of Team Leaders to lead and drive staff productivity.● Reviewing manpower requirements and initiate recruitment as necessary.● Monitoring staff work roster and enforce adherence and attendance.● Train, coach and motivate staff to maximize resources potential.● Monitor and review work processes to ensure compliance to quality and audit requirement.● Drive acquisition to grow market share while developing integrated mix development plans via the music platform based on consumer input and market opportunities.● To build brand equity among the other content & mobile service providers.● Building holistic understanding of the telecommunication segment with focus on building mobile tv as the key driver of brand.● Project management and departmental support. Show less

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  Bits and Pixels Sdn Bhd

  Aug 2008 - Apr 2009

  Creative Director | Video & FX

  ● Take project brief from the account servicing/management or meet clients to discuss their requirements. Make presentations internally and /or with senior level clients.● Conceptualize design ideas and work closely with the creative and production teams to help our clients meet their corporate, marketing and advertising communication objectives.● Video editing, design and production of motion graphics, visual effects and 3D animation, and other post-production related tasks.● Ensure that all project deliverables are on time and meet or exceed clients expectations.● Produce intelligent and on strategy creative solutions that reflect brand personality.● Train and supervise assigned staff of designers and other creative personnel.● Oversee the execution of all creative efforts to insure they are on strategy, on budget, and on schedule.● Participate in account team and client planning sessions regarding campaign strategy and the approach to any significant project.● Lead certain creative projects and team members with a hands-on supervisory approach while facilitating a collaborative team environment.● Maintain quality of the agency's advertising, as well as the quality and operation of assigned personnel within the Creative Department.● Maintain an effective departmental structure, and help create and maintain a high energy level throughout the Creative Department.● Participate in and contribute to the new business activities of the agency. Show less

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  3D International Sdn. Bhd.

  Apr 2009 - May 2012

  ● Create company’s product branding & awareness among media industries – 3D Auto-Stereo Software & Hardware.● Work directly with Company Directors (CEO,COO,CTO) to make sure customer requirements are translated properly into product requirements.● Project Management & Distribution.● Analyse product strength and weaknesses compared with industry competitors. Provide feedback to the company stakeholders on next action plan.● Maintain and service existing clients and generate new prospects.● Assists in the preparation, presentation, negotiation, following up of business proposals.● To establish good rapport with customers and assist in identifying business opportunities. Show less ● Manage content team and define 3D content workflow.● Provide extensive product training to stakeholders and client.● Create, evolve and evangelize 3D content creation processes.● Lead creative conception, design and production of brand assets and design projects with internal designers and external agencies.● Thorough understanding of fundamental disciplines and principles such as color, composition and typography demonstrated through an extensive, broad portfolio.● Conceptualize and developed great design and 3D art direction that can be implemented across multiple mediums and platforms. Show less

  • Product Manager

    May 2011 - May 2012

  • Business Development | Team Leader

    Apr 2009 - May 2011
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  Astro

  Jun 2012 - Feb 2017

  Senior Associate, Video-On-Demand (Content Management Group)

  ● Sourcing product content within the organization or from external content supplier, closing licensing agreements.● Creating offers and promotions (box sets etc) as well as coordinating material delivery with suppliers and platforms, and serving as a single point of contact for the platforms.● Oversee all data collection processes and prioritize product features and programs.● Conduct revenue and cost analysis to maximize VOD business profit.● Plan and provide for adequate supply of content for delivery to the platform.● Ensuring seamless operations in delivery of VOD services to customers by working closely with Technology and Broadcast divisions, Information Technology (IT) division and Customer Group.● Work closely with business units in Content Group to obtain the best content at the optimum price.● Adequate supervision and coaching of staff to ensure staff are always motivated to perform at their highest level and given the opportunity to improve their knowledge and expertise. Show less

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  Iflix

  Feb 2017 - Sept 2019

  Role:● Manages all operational systems, processes, controls and reporting designed to enhance operations performance. Identifies and establishes systems enhancements to support growth and continuous improvement.● PMO between Ops and internal/external Tech departments. This includes managing Machine Translation, Content Ingestion workflows and AWS Management.● Identifies gaps in current systems and solutions, maps out requirements/costs and oversees the project from proposal, budgeting through implementation.Key Achievements:● Delivered and implemented PLAYOUT service systems for live streaming channels which enabled us to ingest, transcode and playout multi input streams/ video files. This has drastically increased revenue from advertisements by 20~30%. The system has been completely developed in-house which has saved almost USD 145K~245K to the business.● Implemented instantaneous content delivery ‐ Publishing automation via MRSS which have increased the operation process capacity by 320% and decreased the turnaround time from 4 hours to 30 min to process any single asset and publish on the catalog.● Successfully launched 30 over linear channels which have drastically increased MAU in iflix.● Successfully launched ad graphic overlays for live stream of Malaysian Football League matches which enable monetization. Show less Role:● Operations: Manage Onboarding, Content QA, Compliance, Metadata and Content Coordination departments not less than 20 people.● Hiring: Responsible for the mentoring, training and output of experienced technical specialists. Source and recommend for new hires in new region.● Tracking management: Tracking of documents for ingestion, censorship and publishing. Revise or improve with teams on best practices for operational workflow as well ensure teams keep to target.● Regional communication: Work with the Global team on the implementation of workflows, priority content timelines and ingestion progress with regional teams.● QA: Ensure consistent operational procedures that adhere to company QA standards.● Actively help in the maintenance or upgrade of iFlix technical standards regarding file formats, metadata and artwork.Key Achievements:● Successful launches for Content Operations in Middle East, South Africa and Southeast Asia countries within 3 months.● Decentralize the processes and provide training for regional teams globally which increased the operations productivity by 30%.● Drastically reduced the turnaround time for content processing by closing the gaps with regional and local distributors‐studios on on‐boarding, delivery and QA checks for ingest from 3 to 1 months before publishing.● Implement seamless operations workflow for ingestion and publishing of day‐and‐date shows. (e.g. Korean TV Shows, Football Malaysia, Original Production).● Enhance cloud based QA tool (AWS) performance with process improvisation to expand the QC works to be done globally. Show less

  • Product Owner

    Jul 2018 - Sept 2019

  • Regional Content Operations Manager

    Feb 2017 - Jun 2018
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  BrioHR

  Oct 2019 - May 2020

  Product Owner

  Role●Drive full ownership of the product vision and roadmap covering all customers as well as internal requests.●Actively manages the product across the entire lifecycle from defining requirements, scoping with development and supporting the developers with all questions going through the development process.●Define the goals that help the organisation meet the OKR and break it down into Sprint Goals as the direction for every Sprint for the development team.●Define and manage product backlog, write user stories, help team in understanding requirements and conduct Sprint Planning●Work with cross functional teams (Business, User experience, frontend, backend, engineering, and customer success team) and lead them from concept to launch of the product.●Collaborate on evolving the product strategy together with the senior management and the technology group●Implements corrective action where applicable.Continuously optimise the flow of value delivery from concept to revenue generation by removing any wastes and bottleneck in the value stream.●Use data to create new insights into our value generation; use these insights to support product decisions.Key Achievements:●Successfully delivered and implemented recruitment (ATS), onboarding, performance, leave, organization chart and payroll modules as part of the end-to-end HR solution roadmap.●Integrated with top banks in Malaysia (CIMB, Maybank, HSBC, Ambank) for text file generation for payroll systems.●Collect requirements and specifications and get the payroll system approved by LHDN Malaysia (Inland Revenue Board).●Drastically improved and harmonized the UIUX experience for the web app and mobile application●Implemented a workflow to collect direct feedback from the customer success team and managed the feature request and bug report into small iterations on a weekly basis.●Successfully conducted ideation session with the team and incorporated the idea into the product Show less

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  Bolttech

  Jun 2020 - Feb 2021

  Product Owner, Device Protection

  Role:● Help shape the future of Boltech by helping build a Digital Insuretech company.● Working hands-on and thus taking the lead in all thing’s product related.● Work with Business Analysts to write user stories.● Monitoring, measuring and evaluating success rolled out features and iterated as needed.● Working with stakeholders in the organization to gather their support and deliver on their needs.● Utilize Agile and Lean techniques to deliver key features. ● Provide updates on project progress to all stakeholders on a timely basis.● Gather and clarify requirements from stakeholders on new features or products.● Foster innovation vulture with the Product and Tech teams.Key achievements:● Drive product factory automation in the CRM system by translating user problems into solutions● Successfully delivered and implemented device protection products for Samsung in Philippines, Indonesia, Vietnam and Thailand● Successfully delivered end-to-end device protection products and user journey for new region in Europe - DREI, Austria● Successfully delivered and implemented a POS portal for AEON throughout Malaysia powered by our inhouse CRM system.● Enhance our web app API to cater for smooth integration with our partners in Vietnam, Philippines.● Support migration of user in PH from legacy system into our inhouse CRM system● Improved and harmonized the UIUX experience for the web CRM system● Implemented NPS workflow with Qualtrics and Bolttech notification service● Requirements gathering and worked with architecture team to deliver cosmic whale initiative● Support onboarding of new clients and partners - e.g. HomeProtec, Digi, AEON, Tiki VN, Indosat, FPT and many more. Show less

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  Astro

  Mar 2021 - now

  • Product and Operations Lead

    Apr 2022 - now

  • Assistant Vice President, Content & Product Operations, OTT

    Mar 2021 - May 2022