Experience

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  Nu skin enterprises

  Jan 2000 - Jan 2000

  Workforce analyst

  -Developed volume and staffing forecasts for multi-skill sales & service center-Produced weekly staff schedules for 200-seat operation-Managed staff "exceptions" in real-time

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  Sbc

  Jan 2000 - Jan 2002

  Work force manager

  • Led project team to review, purchase, implement, configure, and install IEX Total View• Established work procedures for multi-site call center operations and performance reports • Raised service levels in maintenance organization 40% through improved forecasting and staffing

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  Bmg columbia house

  Jan 2002 - Jan 2005

  Business/workforce manager

  • Managed BI project with annual benefit of $1MM integrating data from legacy and other systems • Negotiated outsource contracts achieving 30% savings and supported $20M in revenue growth• Developed $30M budget to support processing of 20 million customer contacts

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  Kaplan university

  May 2005 - Jun 2008

  Executive director of admissions

  • Managed 400 seat telesales center including P&L, talent management, and staff development• Drove 30% + enrollment growth leading to build-out of additional downtown property• Led or participated in Six Sigma Projects in employee retention and hiring

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  Edmc

  Jun 2008 - Jan 2010

  Senior director of admissions

  -Grew campus enrollments more than 20% a year through targeted community involvement -Launched Track Selling sales process improving enrollment rates by 10%-Invited to Executive Development Program for Campus Presidents

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  Progressive business publications

  Jan 2010 - Jul 2010

  Director of sales & marketing

  -Led sales and marketing efforts for all executive education programs-Launched new education division with online programs including Executive Mini-MBA -Managed email marketing, website development, lead generation, sales management and scripts

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  Porter and chester institute

  Jan 2011 - May 2017

  Vice president of marketing & admissions

  -Led marketing and admissions for 13-campus career school with 25 programs in 6 markets-Developed marketing and lead management systems including CRM and lead management -Built marketing strategies including digital and off-line ads, referrals, events, and social media

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  Quinnipiac university

  May 2017 - Apr 2018

  Executive director of admissions

  -Developed a cohesive marketing and recruitment strategy for each online program-Built structures and processes to collect and analyze marketing and enrollment data -Oversaw business development efforts with for-profit and non-profit organizations

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  Topline strategies

  Apr 2018 - now

  Owner / marketing consultant

  -Manage online brands and product campaigns to raise brand awareness-Leverage strategies to drive web traffic including SEO and paid search-Drive product development and content management -Oversee social media marketing campaigns