Chrystian Linares

Experience

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  Fui BasKetball Training

  Mar 2015 - Sept 2017

  Film Director

  Filmed, edited, & planned videos for the business’s instagram and YouTube channel.

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  SMS International Shore Operations

  May 2015 - Apr 2018

  Customer Service Agent
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  MLSBC Cruises

  Apr 2018 - Apr 2019

  Operations Supervisor

  Responsibilities:• Oversaw the operations of a busy terminal, managing a team of 130 employees and ensuring the smooth embarkation and disembarkation of over 6,000 passengers daily.• Implemented and enforced strict security protocols to guarantee the safety of passengers and crew, adhering to industry regulations and company policies.• Coordinated with various departments, including guest services, maintenance, and logistics, to optimize the efficiency of terminal operations and enhance the overall passenger experience.• Conducted regular training sessions for employees, focusing on customer service, emergency procedures, and operational protocols, resulting in improved service quality and heightened customer satisfaction.Impact:• Streamlined the embarkation process by introducing automated check-in systems, reducing passenger waiting times by 20% and enhancing overall operational efficiency.• Implemented a comprehensive feedback system, resulting in a 15% decrease in passenger complaints and an increase in positive feedback regarding the terminal services.• Successfully managed the timely departure of cruise ships, achieving an on-time departure rate of 95%, leading to increased customer satisfaction and improved company reputation.• Implemented performance metrics and key performance indicators (KPIs) to measure employee productivity and efficiency, resulting in a 10% improvement in employee performance and overall team effectiveness. Show less

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  Virgin Voyages

  Dec 2018 - Apr 2021

  Training & Development / Sailor Services Representative

  Responsibilities:• Created engaging and informative videos, job aids, and various training materials for company-wide training initiatives, catering to diverse departments.• Collaborated with subject matter experts to conceptualize and script training content, ensuring clarity and effectiveness in conveying key messages.Utilized video editing software and graphic design tools to enhance visual appeal and interactivity of training materials.• Managed multiple projects simultaneously, ensuring timely completion and adherence to project objectives.Impact:• Developed comprehensive training videos and materials that facilitated efficient onboarding and skill development across all departments, resulting in a 20% increase in employee engagement and productivity.• Received positive feedback from employees, trainers, and management, acknowledging the quality and effectiveness of training materials in improving knowledge retention and performance.• Collaborated with cross-functional teams to standardize the training material development process, enhancing efficiency and consistency company-wide.Additional Experience:• Assisted the customer service department for a few months, handling phone calls to book cruise reservations.• Provided exceptional customer service, addressing inquiries, and resolving issues promptly and professionally.• Maintained accurate customer records and communicated effectively with internal teams to ensure seamless cruise booking experiences for customers. Show less

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  Schneider

  Apr 2021 - Mar 2024

  Training Engineer

  CDL A Training Engineer Job Description:• Provide guidance and support to new drivers, ensuring their comfort on the road and effective communication with shippers, receivers, and gate guards.• Implement safety-oriented practices and company procedures to improve driver performance.• Develop and nurture lifelong friendships with students while driving progress in challenging situations.• Contribute to the growth of Schneider drivers by mentoring and helping new recruits become successful drivers.CDL A Freight Transport Professional Job Description:• Safely and efficiently transport goods and materials over short or long distances using a Class A commercial driver's license.• Demonstrate excellent customer service skills, effectively communicating with clients and team members.• Maintain adherence to Department of Transportation regulations and ensure compliance.• Play a crucial role in the supply chain by ensuring timely delivery, with a track record of 100% on-time performance. Show less

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  XPO

  Apr 2024 - now

  - Coordinating the safety of tractors, trailers, and forklifts to ensure safe operation.- Providing safety guidelines to dock workers and overseeing loading processes.- Managing trailer loading according to standards and optimizing deliveries and pickups.- Overseeing yard management, door assignments, and dock maintenance for efficiency.- Ensuring compliance with regulations (OSHA, DOT) and fostering employee development.- Collaborating with sales teams to enhance customer satisfaction and retention. Show less

  • Freight Operations Supervisor

    Jul 2024 - now

  • FMT - Field Management Training Program

    Apr 2024 - Jul 2024