Laura Allen

Laura Allen

Book Keeping and Administration

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location of Laura AllenBrisbane City, Queensland, Australia

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  • Timeline

  • About me

    Customer Success Manager @ Programmed Skilled Workforce | Business and Management

  • Education

    • St. Rita's College - Clayfield

      2004 - 2010
      High School
  • Experience

    • Tim Allen Chartered Accountants

      Jan 2011 - Feb 2014
      Book Keeping and Administration

      Maintain accurate financial records by recording all transactions in accounting softwarePrepare and distribute invoices and process paymentsReconcile bank accounts and credit card statementsGenerate financial reports and provide analysis as neededManage accounts payable and accounts receivableMonitor and track expenses and ensure compliance with company budgetsProvide administrative support to management as needed

    • Calibre Real Estate

      Feb 2014 - Feb 2015
      Business Development Manager and Property Consultant

      BUSINESS DEVELOPMENT MANAGERWith an overall goal to improve an Calibre's market position and achieve financial growth by completing; long-term organisational strategic goals, building customer relationships, negotiates and closes business deals and has knowledge of current market conditions, work with the internal team, marketing staff, find potential new customers, present to them, ultimately convert them into clients. Business Development Managers will also help manage existing clients and ensure they stay satisfied and positive. PROPERTY CONSULTANTAppraise property values.Advise clients on market conditions, prices, mortgages, legal requirements and related matters.Advise real estate clients.Promote sales of properties through advertisements, open houses, and participation in multiple listing services.Develop content for sales presentations or other materials.Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.Prepare sales or other contracts.Obtain property information.Contact property owners and advertise services to solicit property sales listings.Contact current or potential customers to promote products or services.Arrange for title searches to determine whether clients have clear property titles.Deliver promotional presentations to current or prospective customers.Attend events to develop professional knowledge. Show less

    • Programmed Skilled Workforce

      Feb 2015 - now
      Major Accounts Manager

      Servicing a large portfolio of clients, my main responsibility is to develop strong working relationships with our major accounts portfolio to collaboratively forecast labour requirements. These orders would be communicated back to the recruitment team to source the right caliber of candidate to fit the role and the client. I am also responsible for the management of field employees on site from safety, HR, payroll and administration. SafetyToolbox talks, Workplace risk assessments, actively participate in safety investigations and working alongside the injury management team to ensure successful return to work for injured employees. HR / IRPerformance management of field staff and strong knowledge of Modern Awards and EBAs for correct interpretation of pay conditions. Show less

    • Programmed

      Mar 2024 - now

      Providing high quality service outcomes to our valued customers through the successful, safe and smooth delivery of operational and customer service activities. Specifically, through the effective management of administrative tasks, people and customers to maximise customer satisfaction and profitability. Looking out for my customer's business and work with them to find solutions to pain points. Responsible for a designated team within a hub branch, which incorporates an operational team and account managers as well as business development and growth activities for the team. Show less Accountable for coaching and identifying growth opportunities within our strategic portfolios.As well as servicing a large portfolio of clients, my main responsibility is to develop strong working relationships with our major accounts portfolio to collaboratively forecast labour requirements. These orders would be communicated back to the recruitment team to source the right caliber of candidate to fit the role and the client. I am also responsible for the management of field employees on site from safety, HR, payroll and administration. SafetyToolbox talks, Workplace risk assessments, actively participate in safety investigations and working alongside the injury management team to ensure successful return to work for injured employees. HR / IRPerformance management of field staff and strong knowledge of Modern Awards and EBAs for correct interpretation of pay conditions. Show less

      • Customer Success Manager

        Aug 2024 - now
      • Senior Account Manager

        Mar 2024 - Aug 2024
  • Licenses & Certifications

    • Business and Management

    • Accounting and bookkeeping

      Monarch Institute
      Oct 2022