Steve Pryce

Experience

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  GCHQ

  Oct 1997 - Jun 2001

  Team Leader

  Managed team of 11 analysts after completion of highly selective graduate trainee programme (0.4% acceptance rate) with placements in Finance, HR and intelligence collection. Top Secret security clearance.Secondment to BAE Systems for process optimisation project.

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  Deutsche Telekom AG

  Jun 2001 - Sept 2006

  Language Professional

  Employed by Deutsche Telekom AG before growing a profitable independent business. Delivered premium service to a demanding customer segment (German government ministries, agencies).

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  Deutsche Bahn

  Dec 2007 - Sept 2011

  Project Manager, Corporate Strategy

  Promoted three times in four years to lead development and implementation of rail freight strategy in Western Europe for DB Schenker Rail, Europe’s largest railroad.Monitored and reported on competitor activity and market trends.Identified and developed rail freight business opportunities, notably in the UK and Spain.Managed successful turnaround projects for subsidiaries in France and the Netherlands in response to global economic downturn.Corporate Strategy lead on successful post-merger integration (PMI) teams in UK and France. Show less

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  DB Schenker

  Oct 2011 - Jan 2016

  Head of Marketing at DB Schenker Rail UK with concurrent role as Head of Wagon Management.Led analysis of comprehensive new market study; addressed implications with full quantitative portfolio analysis and development of strategic plan to reposition business.Defined and implemented brand strategy using full range of marketing tools, including conferences, trade fairs, engagement with industry associations, media articles and interviews.Organised and moderated DB Schenker Rail's industry-leading Intermodal Port Conference.Designed logistics products to grow European network. Developed and implemented strategy to roll out rail logistics IT solutions across the European group.Implemented new Customer Relationship Management (CRM) IT system, including process design. Show less Head of Business Analysis at DB Schenker Rail UK.Managed programme of eight strategic projects to position new Logistics division.Project managed engagement with new deep sea container port London Gateway: Won contract for port rail operational services, operated first train from the new port and the first regular rail freight services.Implemented new Anubis order-to-cash IT system (including reorganisation and redesign of business processes), winning new customers as a result and helping to grow the intermodal business by 25%. Show less

  • Head of Marketing

    Jan 2014 - Jan 2016

  • Head of Wagon Management

    Jan 2014 - Jan 2016

  • Head of Business Analysis

    Oct 2011 - Dec 2013
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  DB Cargo AG

  Feb 2016 - Jul 2018

  Previous role enhanced with a larger team and additional resources in order to develop big data capability and applications at DB Cargo with greater scope and speed; now reporting directly to the Board Member for Production.Designing a portfolio of "self-service" analytical tools that enable managers and different groups of operational users to access the data lake.Developing advanced analytical products for specific use cases of internal customers, with a particular focus on predictive analytics.Managing a national network of business analysts and performance managers to embed best practice throughout the organisation.Project Manager for Performance Management within Group-wide OPEX - Operational Excellence - Business Improvement programme, including implementing new "Lost Unit" method of quality management at DB Cargo. Show less Established a Data Lake and Data Community that break down data silos and cut across departmental boundaries in order to develop data mining and analysis capabilities that we use to improve the performance of our network and strengthen the supply chains of our customers.Defined and implemented a new set of KPIs, reports and online tools for monitoring and improving quality processes and outputs at all levels of the organisation.Embedded enhanced Performance Management techniques for continuous improvement in German headquarters and regions. Show less

  • Head of Production Development

    Apr 2017 - Jul 2018

  • Head of Quality Management

    Feb 2016 - Mar 2017
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  DB Regio AG

  Aug 2022 - now

  Reduced financial penalties for missed quality targets by 30 million euros (11%) by 2021.Set up a head office department and a Germany-wide network of regional quality managers to measure and improve production quality in regional and metropolitan passenger rail services (incl. punctuality, cancellations, rolling stock, customer service)Devised a performance management system encompassing all quality drivers – rolling stock, personnel, infrastructure – and integrated this with financial controlling.Built a database, dashboards and digital tools for analysis and reporting.Developed standard methodologies for quality management, as well as identifying, promoting and disseminating regional best practices.Responsible for the quality planning process at DB Regio and integrated quality planning with the DB Group.First point of contact within DB Regio and the DB Group concerning quality issues in production; advising the Board of Management on quality issues.Project-managed large national quality projects, e.g.:- Agile development of a digital product (10 million euro-budget) to integrate operational and financial data and thereby calculate automatically financial penalties for quality failures.- Established standardized joint performance reviews between DB Regio and DB InfraGO.- Coordinated operational response to deliver 9-Euro-Ticket with regions and partners in the DB Group. Show less Reduced train cancellations due to driver shortages by over 10%, thereby stabilising the performance of DB Regio’s largest regional train operator following the collapse of metropolitan rail services in Cologne.Launched a recruitment campaign mobilising regional, head office and DB Group stakeholders to recruit over 200 train drivers, 80 technicians and 20 planners, doubling training capacity in order to do so.Put in place a comprehensive action plan to reduce sickness absence among train drivers.Developed and implemented a user-friendly Excel tool for operations managers to forecast and simulate driver availability using data from the planning systems.Established performance meetings from shop floor through to senior management to keep top KPIs in focus and maintain operational stability, thereby avoiding a repeat of the situation in Cologne. Show less

  • Head of Quality Management

    Jul 2018 - now

  • Head of Task Force

    Aug 2022 - Apr 2023