Herve Puault

Experience

• 

  American Express Travel Co.

  Mar 1990 - Sept 1993

  Lead Agent

  Lead Agent, SG Warburg & Co. 1990 - 1993Headed onsite travel office, provided staff training and performed HR management functions.Business Travel Counselor I, QA Agent, Senior Travel Counselor, Morgan Stanley & Co.Serviced management committee, supported special services and road show teams.Employee Excellence Award: American Express Pacesetter 1990, 1991 and 1992

• 

  Zenith Travel

  Sept 1993 - Sept 1994

  Branch Manager

  Managed onsite travel office. Negotiated with air, hotel and car vendors’ contracts for client.

• 

  Bear Stearns and Company

  Sept 1994 - Nov 1998

  Senior Travel Consultant

  Organized high volume of domestic and international travel. Coordinated complex, multi-party, multi-city travel for road show desk.

• 

  WorldTravel BTI

  Mar 1999 - Aug 2004

  Operations Manager

  Responsible for the performance and motivation of thirteen direct reports located nationwide. Anticipated, initiated and resolved customer, vendor and employee issues. Offered consultative support on achieving travel program objectives.

• 

  The Boston Consulting Group

  Sept 2004 - Jan 2007

  Executive Assistant

  Provided complete, executive-level administrative support to two Senior Vice Presidents. High profile position, which required developing and maintaining client relationships and adhering to strictest levels of internal and external confidentiality.

• 

  Tzell Travel Group LLC

  May 2007 - Dec 2016

  Director of Account Management

  Provided consultative service to a 35-million-dollar portfolio of clients. Identified opportunities to reduce costs, optimize volume and streamline processes. Assisted clients with vendor negotiations. Served as point of contact for information on new technology products. Offered recommendations on travel policy. Identified and executed solutions to problems and implemented measures to prevent recurrences.

• 

  Travel Leaders Corporate, LLC

  Dec 2016 - Jun 2018

  Strategic Program Manager

  Responsible for engagement with client, key internal stakeholders, preferred vendors and TLC management. Developed revenue growth strategies and used strategic insight and financial acumen to manage the contract renewal process.

• 

  Omega World Travel

  Jun 2018 - Dec 2018

  Account Manager

  Provided strategic account management to corporate customers with overall accountability for customer relationship. Responsible for monitoring vendor performance and identifying cost savings opportunities through data analysis and negotiations.

• 

  UiPath

  Dec 2018 - Dec 2019

  North America Travel Manager

  Managed online booking processes and drove employee adoption. Developed and communicated the travel policy. Monitored T&E policy compliance and recommended strategies for improvement. Managed preferred supplier relationships. Liaised with employees, management and suppliers to resolve customer service issues. Conducted employee training on the travel website.

• 

  Omega World Travel

  Dec 2019 - Dec 2020

  Senior Client Services Manager

  Developed and maintained effective relationships with key stakeholders. Consulted on travel management practices such as policy compliance, duty of care and program benchmarking. Executed performance reviews to gage program success.

• 

  Navan

  Jan 2021 - now

  Navan is the all-in-one solution that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control. Learn more at navan.com Trusted advisor to mid-market customers. Responsible for onboarding new clients, conducting product training and driving platform adoption. Ensure that clients receive maximum value from our next generation booking technology.

  • Global Sourcing Manager

    May 2022 - now

  • Corporate Launch Manager

    Jan 2021 - May 2022