Alistair Cohen

Experience

• 

  FaktorTel

  Jun 2008 - Sept 2010

  Level 1- 2 Sales and Technical Support Officer

  Sole employee whilst at “Level 1”, training new staff and becoming “Level 2” as the company grew.- Sales and technical support, focussed on enterprise and wholesale support - Diagnosis of network faults and reporting to carriers and network engineers- Training new employees

• 

  Bond University

  Jan 2011 - Apr 2011

  Student Intern

  Bond IT students intern in their final semester and are assessed on suitability for graduationDuties Included:- Developing an internal web application for calculating call costs and student phone bills using Python, MySQL, Apache, and the Django web framework on a RedHat server- Integrating the completed application with existing university resources - Identifying and analysing stakeholder requirements- Mapping “as-is” and developing “to-be” business practices

• 

  Bond University

  Jul 2011 - Dec 2011

  Business Analyst/Project Officer

  Directly employed by Bond University following completion of a successful student internshipDuties included:- Providing project management and business case development- Researching project subject matter and developing solutions for managerial approval- Elicitation, identification and analysis of stakeholder requirements- Defining and maintaining project scope- Documenting functional and technical user requirements

• 

  University of Technology, Sydney

  Feb 2012 - Feb 2013

  Analyst Programmer
• 

  Australian Department of Defence

  Feb 2013 - Jun 2015

  Software Developer and Business Analyst
• 

  Pegasystems

  Jun 2015 - now

  • Principal Solutions Consultant

    Apr 2024 - now

  • Senior Solutions Consultant

    Jan 2021 - Mar 2024

  • Solutions Consultant

    Jul 2018 - Jan 2021

  • Senior System Architect

    Jul 2016 - Jun 2018

  • Systems Architect

    Jun 2015 - Jul 2016