Hope Akano

Experience

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  Kris Mikas Nigeria Limited

  Mar 2013 - Aug 2013

  Administrative Assistant Intern

  ● Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency by 20%.● Introduced a variety of improvements and protocols to support greater efficiency and excellence throughout the administrative function. ● Coordinated and managed multiple priorities and projects.● Initiated communication and fostered productive relationships with all parties, to improve accurate and effective business operations.

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  ND Communications

  Aug 2017 - Oct 2017

  Executive Sales Representative

  ● Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.● Exceeded profitability goals 15% while upholding strict sales and customer service quality standards.● Proactively anticipated both management and customer need to provide the necessary support in order to ensure their seamless and positive experience.● Established trust in customer relations, leading to a 5% increase in customer retention.● Executed all presentations, ordering, inventory, sales, planning and delivering of products. Show less

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  Ministry of Education, State Secretariat

  Nov 2018 - Oct 2019

  Administrative Secretary

  ● Developed procedures for ensuring accurate coordination of schedules and meetings which increased efficiency.● Provided professional administrative and clerical assistance and support to multiple managers and executives, ensuring that all policies and procedures were followed.● Worked with the Permanent Secretary to develop and implement procedures which streamlined operational process.● Oversaw a range of administrative functions, such as answering incoming phone calls, handling correspondence, generating reports, and managing various office files and records. Show less

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  MTN Nigeria

  Aug 2020 - Jul 2023

  Senior Customer Service Manager

  ● Consistently generating additional revenues utilising thorough product knowledge and friendly sales techniques to ensure customers are satisfied with brand's products and services.● Providing excellent customer service and support skills to clients and strictly adhered to all company policies.● Establishing solid and trusting relationships through exceptional communication and interpersonal skills.● Collaborating with the management and other departments to recommend, develop, and implement innovative organisational strategies to maximise business productivity.● Acknowledged for unwavering commitment to providing exceptional customer service. Show less

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  Tappi

  Jul 2023 - now

  Senior Customer Success Strategist

  . Manage relationships with onboarded Merchants . Providing responses to merchants inquiries and complaints in a timely manner. Escalating Merchants issues and queries, and ensuring resolution. . Training new and existing Merchants on using Tappi's products and features.. Communicating important Company's updates and features to Merchants, under their supervision and ensuring that the information is well understood . Calling Merchants for daily follow up