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Jani Heikkola

Jani Heikkola

R&D Engineer

location of Jani HeikkolaNurmijärvi, Uusimaa, Finland

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  • Timeline

  • About me

    IT Service Manager | Development & IT-solutions | Product Management | at Finnish Tax Administration

  • Education

    • HAMK - University of Applied Sciences

      2005 - 2007
      Master of Engineering Strategic Leadership of Technology-based Business

      The Master’s degree program aim at deepening the professional competence and expertise needed in working life. The degree was completed through part-time study, while working.More info: www.hamk.fi: Koulutus: Ylempi AMK-tutkinto: Koulutusohjelmat: Teknologiaosaamisen johtaminen

    • Mikkeli University of Applied Sciences

      2000 - 2001
      Postgraduate studies Marketing Engineer

      Basics of Marketing: Business Plannig, Marketing Research and Communication, Logistics and International Business.The post graduate study was completed through part-time study, while working (30cr).

    • Mikkeli University of Applied Sciences

      1995 - 1999
      Bachelor of Engineering Telecommunications

  • Experience

    • Nokia

      May 1999 - Oct 2001
      R&D Engineer

      Software configuration management and software testing of Nokia mobile and fixed network elements.

    • Tieto

      Nov 2001 - Feb 2012

      Accountable for managing the Application and Operational Management services and overall responsible for Media sector customer deliveries according to the agreed service scope and level. Managing the AM services and support for Logistic and Retail sector customers. Leading the maintenance and develoment teams in co-operation with service managers.- ITIL based processes- sales support- business and process development- business critical ERP and logistic systems (SLA)- multinational virtual team lead and collaboration with off-shoring model Show less

      • Senior Customer Service Manager

        Jan 2010 - Feb 2012

      • Service Manager

        Oct 2007 - Dec 2009

      • Senior Testing Engineer

        Nov 2001 - Sept 2007

    • Finnish Tax Administration

      Feb 2012 - now
      IT Service Manager

      Bringing together the customer and business needs and the possibilities of technology. Deep co-operation with Customers, IT suppliers, government agencies and public bodies. - IT and Customer Steering group working- Planning the development roadmaps based on the company strategy and visions - From idea to solution: the most suitable solution for the customer ideas - Project or program preparation (planning the objectives, tasks, cost-benefit analysis, scheduling, budget and resources with the specialists) and project steering group work. 2024: Utilizing Artificial Intelligence in Finnish Tax Administration: participating in program and technical solution planning.- Accountable for own responsible area IT budget planning, follow-up and reporting (10-14 MEUR yearly budget) - Continuous learning and curiosity Show less

  • Licenses & Certifications

    • Certified IT Management Professional, CIMP

      ICT Standard Forum
      Mar 2017

    • ISEB: Foundation Certificate in Software Testing

      BCS, The Chartered Institute for IT
      Jan 2003

    • Certified ICT Standard Professional, CISP

      ICT Standard Forum
      Oct 2016

    • ITIL V3 Foundation

      APM Group
      Mar 2010