Deepali Singh

Experience

• 

  Mindtree

  Oct 2019 - Jan 2020

  Software Engineer Intern

  • Worked on Java & cloud computing

• 

  BYJU'S

  Jul 2020 - Apr 2022

  • Converted data into actionable insights by analyzing discrepancies & trends which led to an increase in audit capacity & efficiency by 90%.• Maintained monthly metrics reporting to management which was presented up to Sr. Manager to show SLA's were met or exceeded for internal and external provisioning.• Analyzed operational data using SQL, presented actionable insights to management, leading to a 10% increase in process efficiency• Redesigned business processes with a focus on automation, saving 20 man-hours weekly• Built process automation for audit operations using google sheets and increased efficiency by 80%.• Awarded 3 times in a row with a certificate of appreciation for being “Super- performer”, “Outstanding Service Record”, & "Best Performing Team". Show less

  • Senior Operations Analyst - Data Transformation & Strategic Operations

    Jul 2021 - Apr 2022

  • Operations Analyst

    Jul 2020 - Jul 2021
• 

  Relevel by Unacademy

  Apr 2022 - Feb 2023

  Operation Associate

  • Conducted quality audits & analyses for proctors, evaluators & Interviewers.• Data analysis & Implemented methods for quality improvements.• Created audits Reports and Dashboards using Power BI.• Created, SOPs, documents, and spreadsheets related to training and feedback.

• 

  AlmaBetter

  Nov 2022 - May 2023

  Data Operations Manager

  • Responsible for performing Data analytics & generating Insights as per business requirements using SQL, Power BI & Google Sheets.• Audited existing business processes, implementing improvements that increased efficiency by 20%• Created VBA macros and leveraged Excel functions to enhance manual reporting.• Used SQL scripting to test for data transformation value quality and accuracy• Handled training, onboarding & remuneration processes for sourcing operations.• Employed new business process techniques, leading to a 15% improvement in efficiency Saved 5 hours per week by automating reporting and data entry tasks• Analyze stakeholder feedback and develop strategies to improve operational efficiency• Responsible for auditing & delivery of overall operational metrics & projects.• Improved communication and collaboration resulting in 10% productivity increase• Assisted in process improvement tasks that increased productivity by 15%• Worked inclusively and proactively as part of a small team actively supporting all work as needed in accordance with Org’s values, policies, principles, and procedures. Show less

• 

  SquadStack

  Jun 2024 - now

  Operations Analyst