Hsien-Ming Chen

Experience

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  Asia Vital Components Co.,Ltd.

  Sept 2003 - Jun 2004

  Sales Specialist / North America Accounts—Product Sales Division

  Sales Specialist / North America Accounts—Product Sales DivisionODM account management: quotation, production fulfillment, inventory management, issue management and explore business opportunitiesAchievement:• Handled over 20 thermal module projects for Dell Desktop and Server projects from 2004 to 2006• Managed North America accounts: Dell, IBM, HP-COMPAQ, Microsoft, and Best Buy accounts and contributed $5M revenue in 2004• Participated Comdex Fall 2003 in Las Vegas, Nevada and 2003/2004 Computex in Taipei Show less

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  Asia Vital Components Co.,Ltd.

  Oct 2004 - Nov 2006

  Senior Project Specialist

  Senior Project Engineer / Project PM—Product Marketing DivisionProject development management: schedule/quality/cost management, quality crisis management: quality issue management, quality process set up, quality system/process audit Achievement:• Handled over 20 thermal module projects for Dell Desktop and Server projects from 2004 to 2006• Handled the Dell SWOT audit in 2005 and product QPA/QSA from 2004 to 2006• Achieved the new factory transition/qualification in 2006 Show less

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  Wistron

  Apr 2007 - Feb 2016

  Director

  Department manager, business strategy planning, budgeting, product development management, people management, empowerment coaching, process improvement, quality management and project managementAchievement:• Handled two accounts (Lenovo and Fujitsu Siemens) and managed the product plan• Developed the fast track working model with Lenovo for IPDC customers, Alibaba, Baidu, Tencent• Department/People manager, coordinated the resource allocation and planning with cross function teams• Managed end to end product quality from NPI development, mass production and field service• Engaged Lenovo server business in 2008 and set up the end to end process for Lenovo account• Led 16 server projects from 2007 to 2014 and launched to market in timeAward:• 2012 Best Team Award Show less

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  Dell

  Feb 2016 - Mar 2022

  Sr Principal Product Dev Mgr

  Product development managerLeader for commercial desktop sustaining programs: product life cycle management, quality management and program gen. to gen. enhancement Achievement:• Led CSB DT MLK program development, which was successful launched on 9/18• Led the team to meet LOB sustaining goal from 2016, year over year field quality enhancement, the quality result for FY19 is the best in the history in Dell (3yr FIR_Field Incidence Ratio: 4.8%) • Handle all the commercial desktop sustaining programs with three ODMs• Reinforced the issue tracker for sustaining programs cross commercial/consumer desktop/AIO• Manage generations programs at same time; OptiPlexD4, D5, D7, D8, D9/P9, D9/P9 MLKAward:• Good to Great Award: Customer first 2018o Drove the team proactively for field quality issue management and met LOB goal• On-the-spot Award: 2018o Employee benefit team in Dell TWC, Taiwan Welfare Committee• Bronze Awards: 2016o Led the team to resolve the field issue for monitor flicking issueo Resolved BSOD the issue in UPS and won the business Show less

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  AMD

  Mar 2022 - now

  Program Manager II