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Anna Woodberry

Anna Woodberry

General Assistant

Followers of Anna Woodberry600 followers
location of Anna WoodberryStoke-On-Trent, England, United Kingdom

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  • Timeline

  • About me

    Workforce Development Officer (Adult Social Care) with Stoke-on-Trent City Council

  • Education

    • Richard Huish College

      2013 - 2015
      A-Levels: English (A), Maths (A), Spanish (A), EPQ (A)

      Activities and Societies: Model United Nations, Netball, Football

    • Court Fields Community School

      2008 - 2013
      14 GCSEs, grade A*- A, including Maths at grade A* and English at grade A

      Activities and Societies: Head Girl, Model United Nations, English Speaking Union, Netball, Football

    • Newcastle University

      2015 - 2019
      Bachelor of Arts - BA Spanish, Portuguese and Latin American Studies First Class Honours

      Activities and Societies: Netball, The Courier, Gift of the Gab • Modules include: Culture, History, Linguistics and Language of the Iberian Peninsula and Latin America• Achieved the joint-highest mark (84) in the LAS2030: Comparative History of Latin America exam• Achieved a mark of 80 for my dissertation: ‘Using Economic Resources for Political Gain? A Study into the US Government's Approach to João Goulart’s Presidency in Brazil, 1961-64’

    • Pontifícia Universidade Católica do Rio Grande do Sul

      2017 - 2017
      Bachelor's degree History, Linguistics, Politics and Journalism

      History of Republican Brazil - 9.7/10 Cultural History of Brazil - 9.3/10 Political Theory - 9.3/10 Portuguese Phonology and Morphology - 7.5/10 Sports Journalism - 8.3/10

    • Newcastle University

      2019 - 2020
      Master of Arts - MA International Relations Merit

      • Modules included: Politics, International Relations Theory, American Foreign Policy, Geopolitics, Economics & Globalisation, and Ethical Perspectives on War & Terrorism• Final Dissertation: ‘How has President Trump’s discourse made lower levels of trust and confidence of the U.S. in Latin America possible?’

  • Experience

    • Shauls Bakery

      Aug 2011 - Sept 2014
      General Assistant

    • Asda

      Sept 2014 - Sept 2018
      Retail Assistant

      • Achieved 100% on every inspection• Dealt effectively with customer inquiries with regards to products, refunds and exchanges, upholding a zero-complaint record• Regularly supervised the department when required • Awarded two ASDA nominations for excellent customer service and willingness to cover colleague absences

    • BeSoccer

      Jan 2018 - Jun 2018
      Content Writer and Translator

      • Produced 3,000 articles attracting 7million views for the English website• Translated articles from Spanish to English to a high degree of accuracy• Covered live matches including the 2017-18 FA Cup final and critical 2018 World Cup matches• Successfully managed the English department’s social media platforms• Participated in Facebook live videos, answering viewers’ questions• Conducted initial training for four new colleagues, bringing them up to speed with their roles and responsibilities Show less

    • Sodexo

      Sept 2018 - May 2019
      Bar Staff

      • Regularly surpassed both individual and bar targets during home matchdays through up-selling of products and efficient work ethic • Dealt effectively with peak-time service, upholding a zero-complaint record• Completed Food Safety Level 2 and Health and Safety Level 2 certificates• Awarded two commendations for excellent customer service and coping well under pressure• Conducted initial training for new colleagues, bringing them up to speed with their roles and responsibilities• Put forward for further leadership roles within the hospitality team Show less

    • Best Parties Ever

      Dec 2018 - Dec 2018
      Bar Staff

    • Crowne Plaza® Hotels & Resorts

      Jun 2019 - Aug 2020

      • Efficient processing of administrative and transactional tasks under the responsibility of the Front Office department, such as inputting, processing payments, and filing • Maintaining lines of communication for the hotel as first point of call across various mediums, including telephone, email, and social media• Assisting with the logistical obligations for top corporate clients, maintaining a high level of sensitivity and confidentiality• Successfully resolving guest complaints through liaising with different departments, delivering an excellent level of customer service• Organising guest relations responsibilities, including transforming rooms for special occasions such as birthdays and anniversaries• Knowledge of hospitality-based IT systems, including Opera and Mo Show less

      • Receptionist

        Jan 2020 - Aug 2020

      • Lobby Ambassador

        Jun 2019 - Dec 2019

    • Holland & Barrett

      Oct 2020 - Sept 2021
      Store Associate

    • National Graduate Development Programme (NGDP) for Local Government

      Sept 2021 - Jun 2023
      National Management Trainee

      Obtained ILM Level 7 in Leadership and Management

    • Stoke-on-Trent City Council

      Sept 2021 - now

      Key Areas of Work:(1) Adult Social Care Workforce, Learning and Development(2) Internal Communications and Engagement(3) CQC Inspection Preparation(4) Policy Development

      • Workforce Development Officer - Adult Social Care, Health Integration and Wellbeing

        Jan 2023 - now

      • Graduate - Adult Social Care Health Integration & Wellbeing

        Sept 2021 - Jan 2023

  • Licenses & Certifications