Arvind Jain

Experience

• 

  Mphasis

  May 2008 - Aug 2013

  In this role I was handling a team of 25 CSR and responsible for their performance. Monitored random calls of the CSRs, sharing feedbacks and maintaining records. I was also nominated as nesting manager in Mphasis and handled 100 nesting (newly hired) employees at a time. I got many awards at TL level in Mphasis like best team leader award, Site Super Star, Outstanding performance award, Summit Award etc. Quality Analyst-As Quality Analyst, I was monitoring calls of CSRs at PTB sheet for inbound call center and sharing feedbacks with associates accordingly. Conducting various quality and training session for associates to improve their skills and process quality scores. Also prepared various quality reports like CQA, MTD, Feedback trackers, ABCD categorization etc.SME- As SME, I was handling escalation calls and resolving customers problems and complaints.

  • Team Leader

    Apr 2012 - Aug 2013

  • Quality Analyst and SME

    May 2008 - Mar 2012
• 

  Piramal Swasthya

  Sept 2013 - Jan 2021

  Handling 104 Health Helpline Operation. In this role I am handling teams of Health Advisory Officers, Counselling Officers and Quality analyst, conducting various training sessions for the employees, tracking their performance and sharing feedbacks. Also doing MIS work for organization, assisting in special projects and handling complaint management system for NRHM (Chhattisgarh).

  • Assistant Manager

    Apr 2018 - Jan 2021

  • Floor Supervisor

    Sept 2013 - Mar 2018
• 

  Confidential

  Jan 2021 - now

  Account and Finance Manager

  Oversee and managing the general accounting functions: GST, TDS, Income Tax, and E-invoicing. Monitoring and analyzing accounting data and produce financial reports and statements to meet the accounting objects, providing recommendations to meet business goals.Ensuring compliance with government policies and process.Working with external auditors to ensure correct and timely closing and reporting at year-end etc.