Ts. Alex Tay (QRD®,BCM, ESG-P, PhD Cand)

Experience

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  Citi

  May 2005 - Apr 2009

  Recovery Collection - Assistant Manager

  • Managing Non-Performing loan, Charge off accounts and to maximize recoveries.• A team size of 12 staffs

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  Standard Chartered Bank

  Apr 2009 - Nov 2019

  • Secured Manager - Standard Chartered Bank, SingaporeOversee Entire Singapore Secured Portfolios: Housing loans, SME and AUTO loans.SME Portfolios – Overall Delinquency rate was improved 8 - 10%• SME – Equipment, Business Instalment Loans, Business Overdraft, SPRING Loans.• SME – Identify the risks of company status (Live, Cancellation, Close down, Winding up), and report any Forecast and Potential Provision & Releases. • Check Company credit bureau/ EIS/ ACRA search.• SME – Prepare monthly report & attend Monthly Group meeting and etc.Housing Loans – Overall Delinquency rate was improved 8 - 15% • Housing Loans – Residential, Commercial & HDB.• Housing Loans – To manage Delinquency amount, flow rate. CPF board, determinate the risk by Force Sales Value vs Total Outstanding balance, Redemption cases ,comply MAS 609 and etcAuto/ Car Loans - Overall Delinquency rate was improved 15 - 20%• Car Loan – One of the Secured product and managing Delinquency amount & rate. Show less • Front End, Unsecured Collections (Singapore)• Products handle: Personal Loan, Credit Card, Personal Overdraft, Special Instalment Plan.• Team Size: 22 staffs.• Control & monitor delinquency, product target and flow rate.• Implement calling strategy to improve flow rate and etc.• Propose tactical strategy during festive month.• Analysis and liaise with MIS on the success rate, intensity rate.• Checking and approve memo (waiver/transfer/reversal/change of details).• To improve Quality of Collectors by having values living (punctuality, complaints case, call monitoring, legal training, collections script)• Review Calling Monitoring and having Call Clinic.• Proceed Reminder/ Pre-Cancellation letters and basic legal actions.• Auto Dialer (start, monitor, rebuild accounts)• To assist Group/Internal Auditor Checking.• To maintain Voice of Employee rating 4.5 and above.• Review Accounts and handle complaints escalation.• To organize monthly team award. Show less

  • Senior Credit & Collections Manager (Singapore)

    Apr 2010 - Nov 2019

  • Unsecured Lending - Credit Collections Manager

    Apr 2009 - Mar 2010
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  OCBC Bank

  Dec 2019 - Oct 2020

  Vice President of Risk Management & Collections

  Head of Consumer Secured Collections, Mortgage & Auctions (Malaysia)• Oversee entire Malaysia Secured portfolio• LACA & Non-LACA• Real Estate Agents (REA) & Auction Management• Calling strategy • Litigations• Audit and Compliance

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  QBE Insurance

  May 2021 - Jul 2023

  Asia Credit Control Manager

  • Oversee Hong Kong, Macau, Singapore and Malaysia Portfolios - Insurance Credit Control Functions.• Reporting to CFO (s) • Share services (Center of Excellence)• Channels: Multinational Trading Partners (MTP), Local & Offshore Brokers, Individual Agents, Corporate Agents, Financial Advisor, and Direct channels• Liaise with stakeholders such as Internal EXCO, external CEO or Head of Finance • Credit Control - responsible for long ageing and overdue premiums.• Account and Statement reconciliation• Reduce Unallocated Cash Show less

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  Global Association of Risk Professionals (GARP)

  May 2023 - now

  Global Association of Risk Professionals (GARP) - Individual Membership

  • Obtained Certification - Foundations of Financial Risk• In progress pursuing the Financial Risk Manager (FRM) Certification.

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  ISACA

  Jul 2023 - now

  Information Systems Audit and Control Association - Individual Membership

  • Upcoming Chapter - Cyber Security - The CRISC (Certified in Risk and Information Systems Control) certification offered by ISACA (Information Systems Audit and Control Association).• It's in my plans to pursue the CRISC certification (Certified in Risk and Information Systems Control). It covers a wide range of topics related to cyber security and IT risk management.

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  KAF Investment Bank

  Aug 2023 - now

  Deputy Chief Risk Officer (DCRO), General Manager

  • Report to Group Chief Risk Officer.• Secretary to MANCO (Management Executive)• Oversee various portfolios/types of Risks : Liquidity, Market, Credit, Operational, Shariah, Fraud, Third Party Risk etc.• Appointed as CHAIRMAN for Product Committee ; SECRETARIAT of Management Committee (MANCO) & Credit Committee Member• Direct Report to Board Risk Committee and Dotted Reporting to Bank CEO. • Oversee Portfolios: Risk Management, Governance, Credit Risk, Market Risk, Operational Risk, Technology & Cyber Security Risk, Fraud Risk, AML/CFT & Shariah Compliance etc.• Digital Banking (Setup phase) – highly gearing on IT & technology• Collections & Recovery – New Department Setup• Develop and maintain enterprise governance frameworks, standards and practices relating to risk governance and effectively implement them throughout the Organization.• To establish and develop RCSA , KRI , Risk Register , Risk Profile , Risk Internal Trigger Limit and etc• To lead the conduct of review of Management reporting, for credit, market, operational, Shariah, technological and strategic risks.• Keep abreast of new technologies and related risks, industry trends, and regulatory requirements relating to technology, information & cyber security.• To oversee the preparation, review and maintenance of Risk Management Policies with the relevant risk management tools• Ensure policies and procedures are updated or drafted as per regulatory requirements.• Liaising with Vendors for Business Plans and Strategies.• Act as an advisor on risk related matters to internal stakeholders and external parties. Show less