Rao Muhammad Islam

Experience

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  PTCL.Official

  Jan 2013 - Mar 2013

  Customer Support Executive

  + Configuration of Modems+ Troubleshooting of DSL+ Online Support

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  Global Technologies Pakistan

  Jun 2013 - Feb 2014

  Pre Sales Engineer cum IT Support

  • Team Lead, IT Support, Networking• Bio-Metric Systems/Access Control Systems• CCTV, Designing and Troubleshooting of Cabling Route, DVR Configurations

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  SKY Tech

  Mar 2014 - May 2016

  Founder & Managing Director

  To Manage all the things in Company regarding Sales, Marketing, Queries, Deployment, Accounts, Admin.

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  Ora-Tech Systems Limited

  Apr 2015 - May 2017

  IT Support Engineer

  To deal with Network SupportSystem SupportInstallation of Cisco Switches and RoutersLotus Notes and SAP ConfigurationWindow server 2012 installationResponsible for IT Hardware, Software and Maintenance ProcurementInstallation, Configuration and Maintenance all IT equipments like workstations, printers,copiers, faxes, scanners, etc.Domain MigratingActive Directory Installation, User Creation, Deletion, and Set RightsApplying Group Policy on Computer and UserWorking on OTRS Software Show less

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  CHINA STATE CONSTRUCTION (CSCEC)

  Jan 2018 - Apr 2018

  Site Engineer

  Supervision Installation of Intelligent Transportation SystemFiber Optic Installation CCTV installation Live Weather Update SystemToll Plaza DesignSolar system Installation

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  Primary & Secondary Healthcare Department

  Apr 2018 - now

  IT Officer (Head of IT Department)

  • Inspection of the delivered hardware, networking solution, internet solution by the vendor and necessary approval / objections based on the inspection report. • Ensuring Network Availability at optimum level i.e. 100% during office working hours and when required by the higher management at all nodes. • Communication with the vendors for any malfunction, disruption / degradation or dis-connectivity of any service for the equipment under warranty and service covered under SLA and ensuring its proper functioning after repair and smooth operations after proper trouble-shooting. • Handing all the warranty related issues for hardware / IT equipment, contract management for Internet, Networking and hardware. • Liaison, Focal Person and Project Manager at DHQ /THQ level for following Customized Web based Software Solutions deployed by PITB, HISDU P&SHD for DHQ / THQ i.e District Health Information System (DHIS), Citizen Feedback Monitoring • Program, Roster Management System / Biometric Machine, Prescription Management System, Medicine Disbursement System / Portal, HMIS • To make arrangements for implementation of video conferencing solution in coordination with PITB and handling/ establishing the video link after installation of video conferencing solution at hospital. • Ensure Installation of Public Address System in entire hospital key areas and its smooth operations. Securing both LAN and WLAN network systems by defining, establishing, strictly enforcing and monitoring the network usage policies. • Availability at office along with DEO team without any time constraint in case of any requirement as required by higher management. • Responding to inquiries from staff, management, service providers, Site personnel, vendors etc. to provide technical assistance, responding to technical queries / clarification. • Disposal of all assignments within due time as communicated by the higher management. Show less