Debbie Kim

Experience

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  American Red Cross

  Jun 2013 - Aug 2013

  Summer Intern

  - Disaster Response Team- Revamped template for and developed descriptive emergency manuals for six counties of the Bay Area- On-site for disaster relief efforts: Summer 2013 Asiana plane crash, apartment house fire shelter (Featured in ARC News regarding Asiana crash)- Aided in the production of National Refugee Day- Produced Red Cross badge production machinery manual for workers

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  Childrens Hospital Oakland

  Jun 2013 - Dec 2013

  Community Volunteer

  - Member of the Children’s Surgical Unit department- Aided the nurses in preparing the patients for surgery- Provided amenities for families in waiting rooms, exercised social skills in a tense environment

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  New Day Pediatrics

  Feb 2015 - Feb 2016

  Assistant, Office Operations

  - Operated core administrative functions by triaging patient phone calls, scheduling patients, managing referrals, and tracking patient insurance eligibility.- Assisted pediatrician in patient intake and clinical operations for 10+ patients daily.- Advocated for lower-income families by providing MediCal insurance eligibility resources.

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  Michelle Liu Opthalmology

  May 2015 - Feb 2016

  Assistant, Office Operations

  - Documented patient pain points, complaints and data on electronic charting system for 15+ patients daily.- Managed the purchasing, receiving, and distributing of patient eyewear products.- Prepared examination rooms and ophthalmic medical equipment for regular eye exams.

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  Ramblc Pediatric Medical

  May 2016 - Apr 2017

  Assistant, Office Operations

  - Executed patient intake operations for 20+ pediatric patients daily.- Managed communications between partner companies, hospitals, imaging centers, physicians, and specialist teams.- Prepared, maintained, formatted and updated 100+ patient chart and records.- Trained new hire medical assistants on daily clinical operations.

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  Facebook

  Apr 2017 - Aug 2019

  - Analyzed high priority signals as a Safety subject matter expert for high-risk policy enforcement escalations for user-generated content, in collaboration with Machine Learning Engineering and Legal teams, exceeding average volumes by 13%.- Launched automation review workflow in collaboration with global Engineering teams, reducing handling time by 38%, quality errors by 15%, volume by 14%.- Orchestrated development of global automation tool in collaboration with local XFN teams and Engineering partners, decreasing average handling time by 80%.- Launched new case management system and drove the migration process of 1,000+ reports, leading to the team’s first holistic dashboard in collaboration with Vendor Management and Analytics teams.- Decreased write-up average handling time by 33% by launching a new internal tool in collaboration with Analytics team.- Redesigned global on-call system in collaboration with global XFN partners, boosting escalations volume by 105% monthly.- Resolved bi-weekly global Safety on-call escalations for 8 integrity abuse types in collaboration with Policy, Legal, and Engineering teams.- Presented to Engineering, Operations, and Legal executive leadership on workflow gaps, which resulted in placing automation and mobile development solutions on H1’19 roadmap. Show less

  • Global Investigations Analyst, Trust & Safety Operations

    Jan 2018 - Aug 2019

  • Operations Analyst, Developer Operations Growth & Review

    Apr 2017 - Dec 2017
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  Lyft

  Feb 2020 - May 2020

  Operations Lead, East

  - Managed operational health and partnerships for 6 East Coast markets of the national, regulated $12M wheelchair-accessible-vehicle program.- Developed first 12-market monthly P&L to track $12M worth of actual and forecasted cost and ridership growth, ultimately delivered to the Board of Directors.- Strategized and implemented Q2 national program cost reduction efforts leading to ~$1M saved (35%) in collaboration with Executive Leadership, Local Operations, Legal, and Strategy teams within 3 weeks.- Connected remote stakeholders by facilitating monthly communications across 8 cross-functional teams, leading to the first national program newsletter.- Reported to the VP of Partner Operations. Show less

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  Flowdash

  Jul 2020 - Jul 2021

  Consultant
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  Stripe

  Jul 2021 - now

  Product Risk Strategy & Operations