Damien O'Hara

Experience

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  South China Morning Post

  Mar 1996 - Dec 1998

  Systems Analyst

  Responsibilities• Lead developer for the South China Morning Post On-Line edition, related sites, and online archivesAchievements• www.scmp.com won Editor & Publisher award (Eppy) for best non-US website.• Lead developer for the South China Morning Post 1997 Hong Kong Handover website

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  The Age

  Jan 1999 - Feb 2001

  Systems Analyst

  Responsibilities• Software developer for the Age Online Advertising group – AdOnlineAchievements• Developed online portal for booking newspaper advertisements in The Age Newspaper

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  Philip Morris Intl

  Mar 2001 - Mar 2003

  Principle Systems Specialist

  Responsibilities• Team Lead for development and support of intranet systems for PMI AsiaAchievements• Developed and supported web based compliance, document management, and workflow system for PMI Headquarters.

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  Philip Morris Information Services pty. ltd.

  Mar 2003 - Jan 2007

  Responsibilities• Manage Non-SAP Support function including budgets (up to 1 mio), 7 direct reports, planning, staff development, vendor and software management.• Managed onshore, offshore contract engagements, software procurement and maintenance.• Support portfolio of systems including Web, Sales and Marketing, Data Warehouse, Billing and Budgeting and Quality Control/Assurance systems.Achievements• Successfully managed SDLC for portfolio of more than 20 systems in use across Asia• Managed on-time, on budget development of multilingual leave management system. Show less

  • IS Project Manager

    Aug 2004 - Jan 2007

  • Global Systems Support Manager

    Mar 2003 - Aug 2004
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  Philip Morris Information Services pty. ltd.

  Jan 2008 - Oct 2013

  Role overview: Reported to the Director of IS, responsible for developing and maintaining Applications for customers throughout Asia including business critical Finance System. Manage small to medium software development projects from 3-12 months. Key Responsibilities:IS Manager – Manage portfolio of systems for Asia region including planning, budget, SLA and stakeholder engagement.Team Management - Directing up to 5 staff to deliver development and support services in line with ITIL, organisation and best practice standards. Develop staff culture for zero fault releases. Coach and Mentor staff.Service Management – Perform Service Owner, Service Provider roles, Establish SLA's and OLA's, ensure SLA targets exceeded. Manage Incident and Change Management, UAT, BCS, DRP. Deliver continual improvements. Maintain quality including SOX compliance. Manage Service Providers for underpinning services.Vendor Management – Manage local and offshore service partners, ensuring services delivered align with SLA obligations.Project Management – Manage and deliver projects for supported systems including HR Expense Process Realignment, Multilingual Expense solution, SQL2008 Upgrade, Offshore Service Transition.Technology Management – Ensure maximum availability, reliability and performance of supported systems from design, infrastructure, build, documentation, test and deployment. Ensure source code management, release and deployment processes defined and adhered. Ensure thorough application testing from unit, integration and user acceptance testing. Ensure Dev, QA and Production environments maintained and secure. Manage security access to systems. Testing and verifying application stability and performance under peak loads. Designing user interface to ensure usability, and reduce end user training. Monitor website usage to ensure availability, performance and opportunities for improvements. Show less Role overview: Reporting to the Manager IS Reporting and Business intelligence, I was responsible for both delivery of portfolio of Intranet Services, and Data Warehouse solutions used by PM Asia. Responsibilities• Service Owner / Service Provider / Business Process Expert for portfolio of 11 Non-SAP systems, including Budget, Expense, OHS, Workflow, Sales, Decision Support, Quality systems• Service Provider for SAP-BW Service for PM Asia, including AP and AR reporting solutions. This solution consisted of 13 billion records (150m loaded daily), leveraged by up to 20 client systems. • Manage relationships with Business, IS and IT stakeholders within the Asia region• Manage up to onshore, offshore contractors, vendors and support budget exceeding 500K Achievements• Awarded by Asia IS Director for the design and deployment of a SOX compliant, high volume, high performance web based expense solution to 20,000 users across Asia, including business process changes. • Regional Coordinator for Global Electronic Forms solution• Deliver stable Datawarehouse support service, achieving Service and SLA targets.• Championed reconciliation processes to demonstrate SAP-BW data accuracy across AP/AR solutions Show less

  • Manager IS

    Jan 2011 - Oct 2013

  • Manager Intranet and DataWarehouse systems( Manager IS SAP BW Support Services)

    Jan 2008 - Jan 2011
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  Yarra Trams

  Apr 2014 - Jun 2016

  Development Manager
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  VicRoads

  Jun 2016 - Oct 2024

  Service Manager

  Delivering and monitoring service utility and warranty for portfolio of Corporate and personal productivity services. Aligning business requirements with IT capability.

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  Dept of Transport

  Jun 2022 - now

  Service Delivery Manager