Rocky Webb

Experience

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  US Army

  May 1995 - Dec 1999

  NSS/MSS Switch Operator

  Supervised and trained technicians on the installation, operation, maintenance, and troubleshooting of a digital group multiplexing switching center as a 31R. Installed, maintained, and operated Digital Group Multiplexing (DGM) communications equipment for analog and digital communications links. Some of the equipment used is as follows: cryptographic communications security devices, modems, patch panels, CSU's/DSU's, Cisco Routers, SUN Solaris workstations, Net Encryption System (NES), ITT manufactured secure FM radios (SINCGARS), RMC's (Remote Multiplexing Controllers) and J- Boxes. Monitored electronic switchboards and traffic flow. Installed internal and external wiring for commercial/field telephones. Diagnosed, removed, reinstalled, and maintained radio communication systems, switchboards, and LANs. Managed secured frequencies and set frequencies for optimum transmission clarity. Installed and maintained antennas of 9, 15, and 30-meter mast antennas in a field environment. Experienced in testing, repairing, and aligning UHF, VHF, and SHF radio BTSs. Installed wide area cellular networks using data and voice transmissions. Show less

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  Marconi PLC

  Jun 1999 - Jun 2000

  Lead Technician

  in charge of a four-person team constructing: CUEs, HUTs, and Cabinets for all major Telco companies. Planned daily work schedule and activities to effectively construct the units in a timely manner. In order to meet deadlines for shipping. Constructed these units from ground level to a finished product ready for installation. Installed DC power supply/backup, grounding system, cable ladder assembly, disc*s, fixed, and swing bays, R399 blocks/rack assembly, climate control system, external alarms, and all subassembly of interior equipment according to blueprints and schematics. Knowledgeable of building and wiring blue prints for small to large scale projects. Show less

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  T-Mobile

  Jun 2000 - Feb 2005

  Primary Operations engineer on the world's largest GPRS network. Primary interface to T-Mobiles GPRS network integration's group before and after network launch. Upload SGSN Change Deliveries to the NMS then propagate them out to core GPRS elements and install them. Maintain and Troubleshoot Core Nokia GPRS network including SGSN, GGSN, Nokia's IP 650, and Cisco Catalyst LAN Switch and GTP Protocol. Tier II contact for all GPRS related Nokia, Nortel, and Ericsson BSC/BTS issues. Create documents for training on Nokia's GPRS system. Mentor/support other T-Mobile engineers on GPRS related alarms and maintenance. Assist internal users on fault recognition and following through to resolution. Assist Nokia's helpdesk on resolution of core network faults after network was initially launched in the USA. Interfaced with engineers from other operators to resolve roaming faults between networks. Primary contact for outside vendors to resolve faults on new GPRS devices so they could get approved for use on the T-Mobile GPRS network. Show less Part of a team of analysts responsible for managing a large scale GSM network that spans eleven states. Experienced in a NOC environment, to include network surveillance and fault management of the network, to ensure optimal network performance. Interact with Telco carriers to resolve T1, DS3, and other circuit related problems. Working knowledge of the UNIX OSS platform (SUN SOLARIS), Remedy, and Cisco Routers & Switches. Interact with equipment vendors, and engineers, to resolve network or equipment related issues. Interact with IN engineers to resolve issues with the IN Nodes, to include Prepaid System, SCP's, and an SDP. Show less

  • GPRS TIER II Engineer

    Jun 2001 - Feb 2005

  • Network Operations Analyst

    Jun 2000 - Jun 2001
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  Nokia Siemens Networks

  Feb 2005 - Nov 2012

  General Purpose:Accountable for supporting NSN solutions and responsible for key areas of Care operations in the CSI Care Team. Main Area of Responsibility:• Customer Relationship Management in Care Operations phase and improvement of customer satisfaction.• Leadership and management of Care Team members.• Driving P/L for own areas through effective planning and cost management.• Ensuring care services execution with high quality.• Development of new business and Support of new tenders and contract negotiation.• Builds & maintain strong Customer relationship with Customer’s Engineering & Operations Management team, acting as primary interface towards the customer for activities and issues in CARE Operations phase.• Execution on Care Agreement and other contractual requirements related to SW Services in Care phase, managing Customer expectations and internal operational and financial risks .• Ensure accurate Care resources demand and LE figures for CT demand planning for own area(s).• Report Care status and progress externally and internally in a structured way.• Identify and support developing new business opportunities, understand the customer needs and channel them to global service lines.• Lead and guide Care Team members.• Formulate and regularly update account(s) specific Care Plan.• Manage subcontractors/contractors/3rd parties whenever applicable Show less Responsible for planning, organizing and managing LTE Core Network Implementation, MultiVendor Interface Verification Testing and System Acceptance Testing in the customer project fromtendering phase to actual implementation.Responsible for care phase acting as the primary interface in technical issues for customer during carephase operations.Act as technical consultant and provide support for customer in the network evolution.Responsible for national Network Retrofits for LTE Core network.Responsible for completion of testing and acceptance activities for software upgrades on a nationallevel.Planning, Creation and Update of Technical Management function plan for customer project.Implementation Schedule (activities, sequencing, durations, baseline schedule and milestone charts).Planning of Risk Management actions (identification, analysis and response plan for Technical Risks).Lead and manage technical care team at customer interface.Manage system fault situations; report and action on faults, co-operating with the division careorganizations.Liaise closely with customer's technical (engineering) management to ensure close relationship andresponsiveness to customer needs.Support Care Manager in identifying and developing business opportunities, understand thecustomer's needs and actively contribute in service development to match those needs. Show less Responsible for planning, organizing and managing Packet Core Network Implementation, Multi Vendor Interface Verification Testing and System Acceptance Testing in the customer project from tendering phase to actual implementation. Responsible for care phase acting as the primary interface in technical issues for customer during care phase operations. Act as technical consultant and provide support for customer in the network evolution. Responsible for national Network Retrofits for Packet Core network. Responsible for completion of testing and acceptance activities for software upgrades on a national level. Planning, Creation and Update of Technical Management function plan for customer project. Implementation Schedule (activities, sequencing, durations, baseline schedule and milestone charts). Planning of Risk Management actions (identification, analysis and response plan for Technical Risks). Lead and manage technical care team at customer interface. Manage system fault situations; report and action on faults, co-operating with the division care organizations. Liaise closely with customer's technical (engineering) management to ensure close relationship and responsiveness to customer needs. Support Care Manager in identifying and developing business opportunities, understand the customer's needs and actively contribute in service development to match those needs. Show less Provide Customer Service as per SLA agreement within the assigned technology. Fault tracing and providing corrections to the customer, discuss alternative options and implement solutions in customer network. Interacting with the CPM and CTM during the maintenance / support phase. Project implementation as per employed processes, type acceptance, upgrades and roll-out of new products and product versions. Interacting with the customer as well as PM, TM, LM during the whole project phase. Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty. Show less

  • Verizon Operations Program Head

    Jan 2012 - Nov 2012

  • National Technical Manager for Verizon IMS

    Mar 2011 - Jan 2012

  • National Packet Core Technical Manager

    Feb 2005 - Mar 2011

  • SGSN Care Engineer

    Feb 2005 - Jan 2007
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  Entrust

  Nov 2012 - Nov 2013

  US Manager, Managed Services Offerings

  General Purpose:Accountable for supporting Entrust PKI managed services solutions and responsible for key areas of service operations in the US MSO Team.

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  Ericsson

  Dec 2013 - Mar 2017

  Network Proj/Prog Mgr III, RNAM OP FO Service Delivery

  Responsibilities of the job include:• determining, negotiating and agreeing in-house quality procedures, standards and/or specifications • assessing customer requirements and ensuring that these are met or exceeded• establish FSO service delivery standards• specifying quality requirements of internal procedures and policies as they relate to Service Delivery• investigating and setting standards for quality• ensuring that all Service Delivery processes comply with standards at both internal and external levels• working with cross functional teams to establish procedures, standards, systems and procedures• developing management/technical reports and customers’ charters• determining training needs• acting as a catalyst for change and improvement in performance/quality• directing objectives to maximize profitability• recording, analyzing and distributing statistical information for tracking and reporting• monitoring performance• supervising technical or lab staff. Show less

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  Nokia

  Aug 2017 - now

  • North America Deploy Execution Excellence Process Manager

    Nov 2019 - now

  • North American, Head of Site Closeout Management

    May 2019 - Nov 2019

  • Site Closeout Manager Customer Lead - T-Mobile and Verizon

    Aug 2017 - May 2019