Nina Stikuts

Experience

• 

  Conference Center and Hotel "Der Achtermann"

  Apr 2011 - Apr 2011

  Trainee

  Internship in the Event Department: - preparing conference rooms - waiting tables during events

• 

  The Walt Disney Company

  Feb 2012 - Aug 2012

  Trainee

  International College Program:- Merchandise (3 months) - selling souvenirs - dealing complaints - entertaining guests - stocking stores- Food & Beverage (3 months) - serving food and beverages - stocking and preparing counters

• 

  Princess Heights Luxury Boutique Hotel

  Jan 2013 - Jul 2013

  Management Trainee

  Management Traineeship: - checking in/ -out guests - dealing complaints - handling new reservations (by phone and email/ through stakeholders) - (double-)checking all reservations - checking suites and hotel property - supervising housekeeping/ maintenance department

• 

  Fairweggistan

  Feb 2014 - Jul 2014

  Bachelor Student

  I have conducted my bachelor thesis in cooperation with the non-profit tour operator Fairweggistan that is located in Nijmegen, the Netherlands. Fairweggistan is specialized on the organization of group travels to developing African countries and is focusing on fair/community-based travel. The research project dealt with:- the definition of the target group- the development of the most suitable marketing strategy

• 

  A-ja Resort und Hotel GmbH

  Dec 2014 - Feb 2015

  Junior Manager (Trainee Program)

  During my time at the a-ja Resort Groemitz, I was part of the management team who was planning and creating the pre-opening phase.

• 

  TUI Customer Operations GmbH

  Jul 2015 - Jun 2016

  Front Office B2C

  - booking individual and package holidays to many (popular) holiday destinations - providing customer service - handling feedback of all kinds - interacting with guests via Social Media platforms- assisting guests via implemented chat window on website - helping out in B2B department

• 

  Sonnenhotels Deutschland GmbH & Co. KG

  Jun 2016 - Jun 2019

  Sales & Marketing My main responsibility while working at the head office of the Sonnenhotels group is the individual distribution channel focusing on attracting guests directly. Important related topics are, for example, customer loyalty as well as the implementation of new IT tools which improve the communication with our guests. Additional responsibilities are:- advising guests concerning their planned vacations- booking hotel stays - handling feedback - making offers

  • Head of Marketing and Sales

    Jun 2018 - Jun 2019

  • Assistant to Head of Sales and Marketing

    Jan 2018 - Jun 2018

  • Sales and Marketing

    Jun 2016 - Jan 2018
• 

  HAHNENKLEE Tourismus Marketing Gmbh

  Nov 2019 - Mar 2022

  As part of a parental leave replacement I had the opportunity to experience the role of the manager for almost 1,5 years. My main responsibilities were: - leading a team of 10 people- coordination of HR processes - managing all operational processes of the office- financial and budget responsibility (preparation of the business plan, controlling, preparation of the annual financial statements, etc.) - preparing political meeting templates - attending several (political) meetings - development of the corporate design - controlling of the marketing activities - PR - controlling of the events - (strategic) development of the events Show less

  • Head of Marketing and Events

    Apr 2021 - Mar 2022

  • Manager

    Nov 2019 - Mar 2021
• 

  Volksbank eG, Wolfenbüttel

  Mar 2022 - now

  Vertriebsmanagement & Digitalisierung I Marketing