Ahmed Ragab

Experience

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  Upwork

  Nov 2017 - Jun 2018

  Freelance Frontend Web Developer

  ● I built responsive websites with pixel-perfect layouts for my clients by using HTML 5, CSS3, Bootstrap 4, and JavaScript.● I acquired experience with programming languages, particularly, JavaScript and how to think logically to solve the problem by writing semantic and dry code.

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  Orange

  Jul 2018 - Jan 2019

  Customer Service Specialist

  I had had almost the same responsibilities as E-mail and Chat advisor. However, the conversations were only over the phone.● Educating customers about the company’s products and offers.● Clarifying the customer’s inquiries and handling dissatisfied customers to achieve satisfaction.● Analyzing complaints to obtain the best approaches.

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  ISCA Group

  Feb 2019 - May 2019

  Social Media Specialist

  I was working as a social media marketing specialist at the ISCA group. My duties included:● Managing and moderating the company’s page on Facebook.● Writing creative content to increase audiences’ engagement.● Creating social media campaigns to promote our product.● Improving SEO (search engine optimization) of our website to get better results on Google search.● Performing SWOT analysis for the company and our competitors.

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  E& global services

  Jun 2019 - Jul 2020

  Account Advisor Chat and E-mail

  I worked as an E-mail and Chat advisor for the Etisalat Emirates account. I had various duties, for instance:● Dealing with different people from various cultures.● Educating customers about the company’s products and offers.● Clarifying the customer’s inquiries and handling dissatisfied customers to achieve satisfaction.● Analyzing complaints to obtain the best approaches.

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  Egypt Upstream Gateway (EUG)

  Aug 2020 - Mar 2022

  Data Management Geophysicist

  Throughout this journey as a geophysicist at the EUG (Egypt Upstream Gateway) as a Schlumberger subcontractor. My responsibilities included:● Data manipulation and visualization using Pandas, Matplotlib, and Seaborn● Creating Python scripts for task automation.● Data wrangling and cleansing using Excel and Python.● QC and classifying well data.● QC well location using QGIS● Converting LIS and DLIS formats to LAS files.● Performing tape transcription.

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  Hedaya

  Nov 2021 - now

  Business Intelligence Developer

  ● Preparing reports for stakeholders to help them make the right decisions and solve serious issues.● Using statistical methods to analyze and identify key opportunities to inform strategic decisions.● Identifying patterns and trends in data sets and providing actionable insights.● Forecasting and tracking marketing and sales trends.

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  E3mel business Academy

  Apr 2022 - Jan 2024

  Data Analyst

  ● Dealing with various datasets of different functions (Marketing, Product, Sales, Customer Service, and HR).● Collecting various datasets from different sources and integrating them to have a single source of truth.● Designing and implementing dashboards and Ad-hoc reports for stakeholders to support their decision-making.● Recommending business development plans to handle business use cases and optimize the company’s revenue.● Performing marketing analysis for channels and campaigns to improve CTR, CPL, CPA, CR, and ROI.● Understanding product lifecycle as per data-driven to develop our products to match customers’ needs.● Analyzing the customer journey to identify potential customers and optimize customer retention.● Conducting deep analysis of closing sales periods and lead types to increase old leads conversion rate.● Running people analysis to minimize the attrition rate and enhance the employees’ selection criteria. عرض أقل

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  Topmed

  Feb 2024 - now

  Data Analyst