Terry Matthews

Experience

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  COINS

  Jan 1990 - Mar 1994

  Project Manager and Integration Consultant

  COINS develop and deliver accounting and contract cost management enterprise solutions to the construction industry.• Principle implementer and client contact for the COINS system.• Project management, system integration, end-user training, and support.

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  ICCS Ltd.

  Apr 1994 - Sept 1997

  Project Manager, Systems Analyst and Senior Developer

  ICCS specializes in statistical process control and quality monitoring software and systems for the manufacturing industry.• Project management of software development and on-site system installations.• Principle client contact during product development and installation phases.• Software architecture and development across all products.• Project managed the quality control system implementation at one of the UK’s largest food factories responsible for the manufacture of Cadbury’s chocolate cookies.• Collaborated with leading Dutch checkweigher manufacturers, Digi Nederland, to develop multilingual versions of the core product set.• Designed and developed QA testing software used by the UK Government’s Trading Standards Officers.• Restructured software development procedures in line with ISO9000 QA guidelines. Show less

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  Siteman Software Ltd.

  Oct 1997 - Mar 2000

  Development Manager and Senior Developer

  Siteman Software produced enterprise contract cost management and procurement applications for the construction industry. The Siteman product was implemented at the leading construction companies and rapidly became the de facto standard for managing highway construction costs.• Manage and mentor a team of five developers on the flagship Siteman product.• Responsible for all Windows-based application development.• Re-engineered the single-user development tools into a multi-developer team toolset.• Architect and Lead Developer on the development of the Windows client to the text-based Siteman UNIX application. Show less

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  Causeway Technologies

  Apr 2000 - Dec 2002

  Project Manager and Software Architect

  Causeway Technologies, encompassing Siteman Software, targeted the development and hosting of web-based cost management, vendor management and estimating applications and services for the construction industry.• Project Manager and principle client contact for the rollout of Siteman Procurement.• Provide pre-sales support in the demonstration of Causeway products.• Software Architect for the core web development framework.• Member of the Analyst and Architecture team responsible for company-wide requirements gathering, analysis, architecture and design activities.• Responsible for implementing agile development processes based on Extreme Programming (XP) principles.• Project Manager and Lead Analyst for the $500K Siteman Procurement development project. Main client contact from project inception to rollout across some of the UK’s leading construction companies including Sir Robert McAlpine, HBG, McNicholas Construction, Alfred McAlpine.• Project managed and architected the development of the J2EE based Vendor Manager Web application which provided users with access to a detailed 200,000 company construction registry.• Implemented the Rational Unified Process (RUP) as part of the development of an Enquiry Alert system.• Java, J2EE, Delphi, C, Oracle, HTML, XML, CSS, WebLogic, Apache, Ant, Eclipse, CVS, Bugzilla, Microsoft Project Show less

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  Fraser Valley Technologies

  Dec 2002 - Feb 2004

  Project Manager, Software Architect, and Founder

  Fraser Valley Technologies provided project management and software development consulting services.• Software architecture, development and project management services.• Contracted to Causeway Technologies Inc. to manage a core development team of five software developers in porting a J2EE based web application from BEA WebLogic to Apache Tomcat.• Architect and Lead Developer for the integration of a web-based vendor management system with a 30-user back-office telesales operation.• Java, J2EE, Delphi, Oracle, WebLogic, Apache, Ant, Eclipse, CVS, Bugzilla, Microsoft Project Show less

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  Alea Software Ltd.

  Feb 2004 - Oct 2006

  Project Manager

  Alea Software develops software for the interactive gaming industry, such as online casino games and sports betting products, with over 2 million active players.• Project Managed all casino, horse racing, account management development, large re-architecture, and infrastructure projects.• Oversaw the growth of the casino development team from 5 to 40 people. Led the re-architecture, development, and deployment of a new casino gaming suite. Delivered high-profile games, including Three Card Poker, Blackjack, Craps, and Roulette, to Sportsbook.com, one of the largest online sports betting and casino gaming sites.• Led a company-wide project to re-architect core customer account management functionality to facilitate the integration of Paradise Poker, the world’s third-largest online poker platform. Show less

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  Europa Point Group

  Sept 2007 - Jun 2010

  Product Manager / Project Manager

  Europa Point Group was a venture capital-backed organization specializing in developing and operating sportsbooks, casinos, and social networking websites.• Product Managed the BetRepublic.com social networking site. Responsible for developing a vision and road mapping feature deliverables in line with stakeholder requirements.• Led a remote 10-person web development team split between Vancouver and Hyderabad, India, facilitating daily conference calls to set/review goals and answer questions regarding product direction and requirements.• Successfully delivered 21 iterations of BetRepublic.com within 18 months.• Coordinated the integration of deliverables from eight separate software and hardware vendors spanning the USA, UK, and Canada in migrating the 25,000-user BetUK.com sportsbook and casino from the Sportingbet platform to Betinternet.com. Show less

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  MonkeyMedia Software

  Jul 2010 - Aug 2019

  Delivered cloud-based software and services to multi-unit restaurant operators to help them manage their takeout, delivery, and catering business.• Responsible for the vision and strategy for the MONKEY restaurant off-premise management SaaS platform, which has processed sales exceeding $3 billion, 18 million orders, 5 million guests, and 2 million deliveries.• Actively engaged with clients across the USA and Canada, such as Starbucks, Red Robin, and Caribou Coffee, to identify enhancement opportunities to maximize the platform’s value to users.• Showcased product roadmaps through presentations to clients at user groups, conference appearances, and on-site meetings.• Worked with business partners to develop strategic relationships through technical and business integrations of payment gateways, point of sale systems, delivery service providers, fraud detection, and loyalty, including NCR Aloha, FirstData, Chase, Paytronix, and DoorDash.• Engaged with the user community to shape new features and initiatives and share progress through the product ideas portal. Show less • Managed the product backlog and prioritization process by regularly reviewing with sales, support, technology, and client services representatives.• Conducted reviews and analyses with stakeholders to define user stories. Facilitated backlog refinement sessions with the engineering team to prepare stories for sprint planning sessions.• Launched the MONKEY Ideas Portal to create an active product, functionality-focused community to engage with users.• Managed the team responsible for implementing the MONKEY solution at some of North America's leading multi-unit restaurant operators.• Created project processes and templates to standardize system implementation at over 3,500 locations. Show less • Prepared and maintained project charters, plans, resourcing, risk and issue logs, and status review documents.• Hosted project kick-offs to introduce the project process, introduce the project team to the stakeholders, review the project plan, and set regular status review meetings.• Facilitated weekly reviews with clients to ensure their needs were met and that active projects were progressing as planned.• Captured and documented business processes and requirements documents for feature enhancements and new functionality.• Project managed the implementation and rollout of online ordering, call center, accounting, store management, production, and deliveries to allow Ruby Tuesday, one of the largest restaurant operators in North America, to launch catering from 850 locations across the USA. Show less

  • Vice President, Product Management

    Dec 2016 - Aug 2019

  • Director of Product Management / Project Management

    Nov 2011 - Dec 2016

  • Senior Project Manager and Account Manager

    Jul 2010 - Nov 2011
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  FeatureWorks Consulting

  Sept 2019 - now

  Principal

  FeatureWorks provides agile product and project management services to software development organizations. Extensive experience gained working with operators and service providers in the restaurant space.• Build strong partnerships with in-house teams to elevate the product management process.• Define product vision and sustainable strategies for implementing meaningful functionality to end-users.• Lead focus groups to define needs, review functionality and contribute to future product development plans.• Communicate vision and product roadmap to internal and external stakeholders.• Plan, execute, track, and inform stakeholders throughout the project lifecycle. Show less

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  Onosys

  Dec 2019 - Dec 2022

  Head of Product Management

  Onosys provides a comprehensive, enterprise-level digital ordering platform for restaurant chains featuring ordering, loyalty, payments, and call centers optimized to deliver a consistent brand experience to guests.• Responsible for working with clients, partners, and internal stakeholders to help shape and manage the product roadmap.• Implemented sustainable processes to help control the competing demands for product development.• Worked closely with POS, payment, loyalty, and food delivery marketplace partners to develop robust automated integrations to support restaurant operations.• Engaged with technical teams to rearchitect legacy systems. Show less

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  Lunchbox

  Aug 2023 - Apr 2024

  Director, Product Management

  Lunchbox is a venture capital-backed multi-channel ordering and guest engagement platform for enterprise restaurant operations.• Built the Product Vision and Roadmap for a B2B Restaurant Catering platform. • Responsible for communicating the vision and progress against the product roadmap to internal stakeholders and current and prospective clients.• Conducted needs assessment and requirements gathering sessions with clients, partners, and internal stakeholders.• Documented requirements and product documentation for engineers, implementation, marketing, sales, and end-user consumption.• Developed and implemented a backlog prioritization mechanism based on the RICE scoring model.• Led an agile software development team using Kanban board through multiple release cycles.• Led and achieved DoorDash SSIO (Self Serve Integration Onboarding) marketplace certification. Show less

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  Off Premises Growth Academy

  Apr 2024 - now

  Managing Partner

  The Off Premises Growth Academy helps foodservice operators boost off-premises revenue. We offer a strategic framework and collaborative community, benefiting operators, suppliers, and technology vendors. Our programs help foodservice operators master off-premises operations and B2C/B2B nuances for sustainable growth.

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  CaterLinked

  Oct 2024 - now

  Co-Founder

  At CaterLinked, we’re on a mission to connect, inspire, and elevate the restaurant catering industry. Designed exclusively for restaurant catering professionals, CaterLinked fosters a vibrant community where members can share insights, learn best practices, and collaborate on innovative solutions to drive growth and success.• Community Leadership: Learn from industry experts who actively contribute to discussions, lead peer groups, and share their expertise.• Collaborative Learning: Engage with like-minded professionals through discussions, events, and resources tailored to your needs.• Online Courses: Access a curated library of courses designed to enhance your skills, from catering operations to business strategy.• Community-Led Peer Groups: Participate in peer groups led by seasoned professionals, offering a space to exchange ideas, solve challenges, and grow together.• Tools for Success: Explore valuable insights, strategies, and innovations to help scale your catering business.CaterLinked is your go-to resource for professional development, industry trends, and networking opportunities. Together, we’re shaping the future of restaurant catering by fostering a supportive and knowledgeable community dedicated to growth.Join CaterLinked today and discover the power of collaboration, learning, and community-led success in restaurant catering. Show less